HLC Junior Loan Officer (Moses Lake)

Numerica Credit Union•Moses Lake, WA

2d•Onsite

About The Position

This position proactively works with Loan Officers on new residential mortgage loans and incoming MRM referrals that meet established loan quality and production goals. The role involves working with the Sales Manager to identify, develop, and maintain a network of business relationships that serve as a recurring source of referrals for new mortgage lending opportunities. It requires ensuring exceptional member service by gaining and maintaining thorough knowledge of lending programs, policies, procedures, and regulatory requirements, demonstrating a commitment to professional ethics, and complying with Credit Union, federal, and state regulations, laws, and policies. The position involves pre-qualifying applicants to determine the proper loan program, keeping the applicant, vendors, and other interested parties informed on the status of the application, and processing the loan request as needed. It is also responsible for loan file setup and assisting other Loan Officers in tracking down conditions, obtaining and validating all documents, and reviewing Automated Underwriting system conditions to ensure the loan meets eligibility and underwriting guidelines and all conditions for closing are met.

Requirements

Two years’ experience and/or training in a public facing service sector (i.e. financial institution, mortgage company etc.), or equivalent combination of education and experience.
The employee is to be eligible to be registered as a loan originator with the appropriate state or federal agency.
Ability to read and interpret documents such as credit bureau reports, dept to income ratio reports, appraisals, tax returns and policy and procedure manuals.
Ability to read and write routine reports and correspondence.
Ability to speak effectively with borrowers, Realtors and other employees of the credit union.
A significant level of leadership trust and diplomacy is required, in addition to normal courtesy and tact.
Work involves extensive personal contact with others and/or is usually of a personal or sensitive nature.
Work will involve motivating or influencing others.
Outside contacts become important and fostering sound relationships with other entities, companies and/or individuals, become necessary.
Demonstrated PC skills, including Microsoft Office Suite, access the credit union’s accounting system and member account information.
Basic input, output, error correction, general ledger account structure knowledge essential to be able to perform the job.
Ability to perform under pressure in a team environment.
Ability to work independently with very limited supervision, and as a team member.
Discretion in decision making and sound judgment in problem solving.
Solid time management skills with ability to organize, prioritize, and perform multiple tasks simultaneously.
Ability to adapt to change within working responsibilities, be it internal, market or regulatory driven.
Ability to lift up to 25lbs.

Nice To Haves

Spreadsheet application knowledge preferred.

Responsibilities

Responsible for meeting individual and department mortgage loan production goals supporting overall Credit Union goals.
Provide guidance and information relevant to the risks and benefits of each mortgage lending program the applicant is qualified for; effectively explain and communicate the terms of each product, and ensure all necessary documents are signed by the borrower.
Gather all initial documentation required based upon the applicant’s selected loan program and all disclosure requirements.
Learn, understand and effectively apply mortgage lending policies and procedures to all mortgage lending situations.
Maintains knowledge and adheres to all BSA regulations and compliance standards on internal and external policies.
Work with sales manager to gain the needed knowledge of conventional, FHA, VA and special home loan programs.
Become familiar with all regulations governing credit union lending, with particular emphasis on rules and regulations governing real property lending on home loans working with sales manager to hone these skills.
Work with sales manager to gain thorough understanding of home loan computer system including mortgage underwriting, processing and tracking programs, and NCU's home loan website.
Handle MRM leads to see if they are viable loans and direct them to the correct LO.
Work closely with other NCU staff to ensure they have sufficient information to obtain loan applications through their offices.
Assist NCU staff with applications they are working on for home loans.
Work with staff in analyzing and solving situations that may arise in the home loan application and loan process and provide support to staff on complex loans and escalating issues.
Provides effective service by interviewing and qualifying applicants’ home loan.
Determines applicant needs and discuss loan options.
Assists applicants in completing the loan application package.
Learn to process the approved and rejected files by communicating oral and underwriting decisions and conditions to the members and realtors on property and loan.
Review and analyze all documentation received and determine acceptability.
Prepares and review loan documents for delivery to closing agent when necessary.
Cross-sell borrowers on the benefits of utilizing other credit union services.
Maintains knowledge and adheres to all BSA regulations and compliance standards on internal and external policies.
Effectively incorporates concepts of CARES Principles in daily behaviors and interactions: Connect – Create meaningful relationships, Ask – Be intentionally curious, Resolve – Actively seek solutions, Elevate – Never stop improving, Strengthen – Be the difference.