Junior IT Support Technician
S&F Land Services•Phoenix, AZ
•Onsite
About The Position
We are seeking a skilled and experienced Junior IT Support Technician to support our IT department. The ideal candidate will be responsible for providing technical assistance and helping users by troubleshooting problems.
Requirements
- Two years of experience in IT
- Good communication skills to work with remote team members
- Ability to work in the Phoenix, AZ office five days a week
- No remote work for the first 90 days of employment
- Travel to other offices may be required for work on hardware infrastructure
- Ability to work independently and as part of a team
Responsibilities
- Identify, investigate, and resolve users' problems with computer software and hardware
- Field support calls, chat, email and/or other communication with inquiries and issues
- Escalate bigger issues to IT Manager
- Guide users through diagnostic and troubleshooting processes
- Collaborate with IT Manager to research and resolve issues, and/or recommend modifications
- Arrange service by software or hardware vendors to repair or replace defective products
- Maintain knowledge of technology innovations and trends
- Create and maintain IT documentation records
Benefits
- Competitive salary based on experience
- Health, dental, and vision insurance
- 401(k) retirement plan with company match
- Life Insurance, Short/Long-Term Disability
- Paid time off (PTO) and paid holidays
- Sick leave
- Continuing education and professional development opportunities
- Flexible work schedule options
- Employee wellness programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
