Help Desk - HQ

abra•Wheaton, IL

9h•Onsite

About The Position

abra Technologies, a leading high-tech company, is looking for a Junior IT Support / Help Desk L1 specialist to join our internal IT team in Raanana. This role is ideal for candidates at the beginning of their IT career who are passionate about technology, customer service, and learning modern cloud-based environments.

Requirements

Military/National service completed
Basic experience in IT Support / Help Desk / Technical Support
Good knowledge of Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
Familiarity with Windows 10/11 troubleshooting
Basic knowledge of Active Directory (users, passwords, groups)
Basic networking knowledge: TCP/IP, DNS, DHCP, Wi-Fi
Strong service orientation and communication skills
Ability to work independently and as part of a team
Good Hebrew and English skills

Nice To Haves

Familiarity with Entra ID (Azure AD), MFA, and Conditional Access
Experience with Intune / MDM
macOS support experience
Basic PowerShell or GPO knowledge
Familiarity with ticketing systems (ServiceNow, Jira, Freshservice)
Microsoft certifications (MS-900, MD-102, CompTIA A+)
Experience in large organizations
Familiarity with AI tools such as Copilot or ChatGPT Enterprise

Responsibilities

Provide technical support to end users via phone, remote sessions, and frontal support
Troubleshoot hardware, software, and connectivity issues
Support Windows 10/11 environments and Microsoft 365 applications
Handle service tickets and document resolutions
Install and maintain laptops, desktops, printers, monitors, and peripheral equipment
Support user onboarding/offboarding processes
Work closely with internal IT teams in a modern hybrid-cloud environment