Junior IT Operations Engineer

Distilled

5d•Hybrid

About The Position

At Distilled, we're looking for a Junior IT Operations / L1 Helpdesk Engineer to join our team and help deliver a fantastic technology experience for our employees. This is a hands-on role focused on supporting our people, maintaining our office technology, and ensuring employees have the tools and support they need to do their best work. You'll work closely with the IT Operations team, providing day-to-day support across hardware, software, meeting rooms, onboarding, and office technology while developing your skills across modern cloud-based platforms such as Google Workspace, Okta, Jamf, Microsoft 365 and Freshservice. This role is ideal for someone who enjoys solving problems, helping people, learning new technologies and taking ownership of their work. Please note: This role requires 4 days per week onsite at our centrally located Dublin office, with flexibility to work remotely on the remaining day.

Requirements

Minimum 1 years’ experience in an IT Support, Service Desk, Desktop Support or IT Operations role
Strong troubleshooting skills across Windows, MacOS or Mobile devices
Experience supporting Microsoft 365, Google Workspace or similar collaboration platforms
Experience with user account management and onboarding/offboarding activities
Experience with supporting video conference room setup
Strong communication and customer service skills
Ability to prioritise workload and manage multiple tasks
Positive attitude and willingness to learn
Strong organisational skills and attention to detail
Comfortable working onsite and interacting directly with employees

Nice To Haves

Exposure to Intune, Jamf, Okta, Entra ID or other identity/device management platforms
Experience with Google Meet or Zoom Rooms
Experience maintaining asset inventory or equipment lifecycle processes
Basic networking knowledge (Wi-Fi, VPNs, DNS, DHCP)
Experience with Freshservice, or similar ticketing systems
ITIL Foundation, Jamf 100, Google Workspace, Microsoft or CompTIA certifications

Responsibilities

Providing remote and onsite IT support for employees across the business, troubleshooting hardware, software, application and device issues and responding to both walk-up requests and helpdesk tickets.
Assisting employees with Google Workspace, Okta, Microsoft 365 and other business applications, maintaining high levels of customer service and communication throughout, and escalating issues appropriately when required.
Preparing laptops and equipment for new starters, including purchasing and shipping as needed.
Assisting with employee onboarding and offboarding activities, including creating and updating user accounts, groups and permissions.
Ensuring devices, applications and access are ready for Day 1, while maintaining accurate records of employee equipment and access.
Maintaining meeting room technology, AV equipment and shared workspaces, supporting company meetings, presentations and events.
Troubleshooting issues with displays, cameras, microphones and video conferencing systems, ensure hotdesks and shared technology areas remain operational and well maintained, and be a visible and approachable IT presence in the office.
Maintaining accurate IT asset inventory records and assisting with equipment ordering and stock management, tracking hardware throughout its lifecycle.
Organise and maintain the IT stock room, ensuring spare equipment and accessories are available when needed.
Continuously developing skills across the technology stack and contributing to documentation and knowledge base articles.
Identify recurring issues and suggest improvements, and support automation and process improvement initiatives where appropriate.