Junior IT Administrator

Fortreum•Leesburg, VA

1d•Hybrid

About The Position

Fortreum is seeking a Junior IT Administrator to grow their skills in areas like Microsoft Azure, Microsoft Intune, and other Microsoft 365 services. Basic experience with ticketing systems and an understanding of service management are advantageous. The ideal candidate will have a passion for problem-solving and learning new technologies, a customer service-oriented approach, and the ability to handle multiple tasks with support from senior team members.

Requirements

Associate's degree or equivalent in Computer Science, Information Technology, or related field; or equivalent work experience.
Some experience or internship in an IT support role.
Knowledge of Microsoft Office 365 administration.
Familiarity with Microsoft Endpoint Management tools like Intune and workstation management.
Basic proficiency in JIRA or similar issue management systems.
Understanding of basic service management principles.
Good problem-solving skills.
Effective communication skills, both verbal and written.
Team player mindset.
Ability to juggle multiple tasks with supervision and can work autonomously to complete tasks.
Willingness to learn and grow within the role.

Nice To Haves

Eager to learn new technologies and concepts.
Demonstrated problem-solving capabilities.
Good interpersonal skills for team collaboration.
Strong documentation skills.
Any relevant technical certifications, such as: CompTIA A+ Certification, Microsoft Certified: Fundamentals (example: Azure Fundamentals or Modern Desktop Administrator), Atlassian Jira Fundamentals.

Responsibilities

Perform basic hardware and software installations, configurations, and updates of Fortreum workstations and systems.
Set up, manage, and support user access to M365 services.
Assist in managing user endpoints including both Windows and Mac workstations.
Support the monitoring and basic troubleshooting of cloud services like Microsoft Intune and Office 365 under supervision.
Use JIRA for tracking and prioritizing IT support requests (helpdesk queue and task prioritization).
Provide customer service by responding to and resolving IT-related queries from employees and clients (supporting our XRAMP Platform).
Work collaboratively with the IT team to ensure service continuity.
Contribute and develop technical documentation as needed.
Follow and help enforce basic security protocols to protect data and IT infrastructure.