Junior Integration Specialist

HubBox • Atlanta, GA

5d • Hybrid

About The Position

HubBox is seeking a technically curious and customer-focused Technical Onboarding Specialist to join their team. This role is ideal for individuals with approximately 1-2 years of experience in technical support, application support, customer support, or a SaaS environment who are looking to transition into a client-facing implementation role. The specialist will assist new customers in becoming proficient with the HubBox platform by guiding them through onboarding, configuring their accounts, troubleshooting technical issues, and collaborating with the Engineering team for a seamless go-live process. The role offers significant support for developing knowledge in e-commerce platforms, integrations, and project management.

Requirements

• Around 1-2 years' experience in a SaaS, ecommerce or technology company.
• Strong troubleshooting and problem-solving skills.
• Confidence learning new software and technical platforms quickly.
• A customer-focused person with excellent communication skills with the ability to explain technical concepts to non-technical customers.
• Highly organised with proven ability to manage several onboarding projects at once.
• A genuine interest in technology and delivering an excellent customer experience.

Nice To Haves

• Experience using Shopify, Magento or similar ecommerce platforms would be an advantage but isn't essential.
• Exposure to APIs or software integrations.
• Experience using support or project tools such as Jira, HubSpot or Slack.
• Basic HTML, JSON or SQL knowledge.
• Experience testing software or documenting technical processes.

Responsibilities

• Support the onboarding of new customers from kick-off through to successful go-live.
• Configure customer accounts within the HubBox platform to meet their business requirements.
• Work with e-commerce platforms such as Shopify, Magento, WooCommerce, BigCommerce and Salesforce Commerce Cloud.
• Become the main point of contact for customers during onboarding, answering questions and explaining technical concepts in a clear, simple way.
• Investigate and troubleshoot technical issues, resolving those you can and escalating more complex issues to our Engineering team.
• Work closely with Product and Engineering teams to communicate customer feedback and identify product improvements.
• Carry out testing of new features and bug fixes to help ensure a smooth customer experience.
• Create and update customer guides, FAQs and internal documentation.
• Help improve our onboarding processes as we continue to grow.

Benefits

• 25 days paid time off (PTO) per calendar year plus 8 public holidays - and you then get an extra day for every year you work at HubBox up to 30 days
• Healthcare through United Healthcare (with optional adult vision and dental coverage)
• Retirement plan via Guideline (note: HubBox doesn’t currently contribute, but the plan is there if you’d like to enrol)
• Enhanced Paid Parental Leave
• Work Outside the Office (WOO) for up to 2 weeks a year
• A great space to work – our Midtown office in Pershing Point Plaza includes paid parking and an onsite gym

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed