Junior Instrument Repair & Sales Support Technician

SURPLUS SOLUTIONS HOLDINGS LLC • Woonsocket, RI

8d • $31 - $41 • Onsite

About The Position

The Junior Instrument Repair and Sales Support Technician supports the bench-based diagnosis, repair, testing, and refurbishment of analytical laboratory instruments. In addition, the role serves as a primary technical resource for internal sales teams, providing accurate and timely support on analytical instrument functionality, configurations, specifications, and limitations.

Requirements

• Associate’s degree, technical certificate, or equivalent hands-on experience in electronics, instrumentation, or engineering technology.
• Basic understanding of electrical and mechanical systems, with fluidics experience preferred; hands-on experience with bench tools and test equipment.
• Strong troubleshooting and analytical skills with the ability to identify root causes and determine appropriate corrective actions.
• Ability to explain technical concepts clearly to non-technical audiences and communicate effectively with sales, service, operations, and customer-facing teams.
• Basic computer proficiency for documentation, communication, and internal recordkeeping.

Nice To Haves

• Experience with analytical or scientific laboratory instruments
• Familiarity with chromatography, spectroscopy, or precision measurement systems
• Prior experience supporting sales, customer service, or applications teams
• Exposure to laboratory or regulated environments

Responsibilities

• Serve as the first-line technical support contact for internal sales representatives; respond to technical questions related to analytical instrument operation, specifications, configurations, and performance; advise sales teams on instrument configurations, accessories, consumables, and compatibility; support customer inquiries, quotations, and pre-sale technical discussions; assist with troubleshooting to distinguish service issues from application-related questions; communicate technical limitations, lead times, and service considerations clearly; and escalate complex or application-specific inquiries to senior technical staff as appropriate.
• Perform in-house, bench-based diagnostics, repair, calibration, and preventative maintenance on analytical instruments; disassemble, repair, replace, and reassemble mechanical, electrical, and fluidic components; assist senior technicians with complex repairs and refurbishment projects; conduct functional testing and verification to ensure quality and performance standards are met; accurately document repair activities, findings, test results, and parts usage; and maintain service benches, tools, and test equipment in proper condition.
• Maintain service records, repair documentation, and internal technical references; contribute to internal knowledge bases related to common questions and instrument configurations; and communicate clearly with sales, service, and operations teams regarding instrument status and turnaround times.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree