Junior Implementation Manager - US

Inforcer•Cerritos, CA

13d

About The Position

We are seeking a talented and motivated Junior Implementation Manager to join our team. In this role, you will be responsible for supporting the onboarding of new MSP partners, organising webinars and classroom training sessions, and maintain valuable documentation. The ideal candidate will have a strong background in managing project timelines and ensuring high levels of client satisfaction. The successful candidate will be a proactive communicator, detail-oriented, and keen to develop their skills and experience in technology implementation.

Requirements

Previous experience in general administration is essential.
High levels of organisation. Able to organise and plan busy implementation schedules.
Proactive approach to problem-solving and continuous improvement.
Strong ability to maintain technical documentation and process.
Ability to thrive in a fast-paced, collaborative environment.
Self-starter with the ability to make an impact quickly and drive self-accountability.
Ability to meet deadlines, and maintain high attention to detail.

Nice To Haves

Some experience as an Implementation Manager or project management would be advantageous.
Strong project management and client communication skills.
Experience contributing to video and educational content would be valuable.
Technical expertise—particularly within the Microsoft stack—is preferred but not required.

Responsibilities

Plan, book and co-host client facing webinars to increase their knowledge of the inforcer platform as well as ad hoc topics.
Organise, plan and support client facing classroom training sessions and assist the implementation team with delivery of sessions.
Support the delivery of multiple implementation sessions, managing the project and client communications.
Proactively updating & creating documentation, creating video content for internal training as well as customer facing; this includes staying up to date with latest feature updates to the inforcer platform.
Support in maintaining the customer facing LMS platform, keeping content current and accessible for partners.
Apply technical knowledge to troubleshoot issues and provide solutions during the implementation process.
Expanding Microsoft knowledge, and completing SC-900.
May also help from time to time on the Product Support team with client tickets.
Work closely with clients to understand their needs and ensure that our solution meets their expectations and business requirements.
Ensure client satisfaction throughout the implementation process and upon its completion.
Help drive improvements to onboarding processes and the overall client experience.