Junior ICAT Technician

Johnson Controls

1d • Onsite

About The Position

As a global leader in smart, healthy and sustainable buildings, Johnson Controls' mission is to reimagine the performance of buildings to serve people, places and the planet. The Junior ICAT Technician is responsible for several duties within the Johnson Controls Sustainable Infrastructure ICAT (Information, Communication, Automation, Technology) team, which are encompassed within first-level technical support and troubleshooting of various building systems. This role offers the opportunity to develop yourself through meaningful work projects and learning opportunities, with a focus on supporting employee wellbeing. Johnson Controls strives to provide an empowering company culture where voices and ideas are heard.

Requirements

• Completion of an associate’s degree in computer science, information technology, or equivalent field.
• On-site attendance Monday to Friday.
• Must be able to self-manage and prioritize tasks effectively.
• Must have a strong sense of accountability and ability to deliver on goals.
• Excellent communication and problem-solving skills.
• Must be able to work varying shifts and overtime as required.
• Minimum of 3 years of experience in a similar field.
• Must be able to pass provincial and federal criminal record check and subject interview.
• Must be able to attain and maintain OPP Level 4 security clearance.
• Must be physically able to perform basic maintenance tasks, which includes ability to climb ladders, use hand tools, lift heavy objects with assistance, etc.
• Excellent communication, information gathering, and documentation skills.
• Excellent time management skills and punctuality.

Nice To Haves

• Familiarization with cybersecurity best practices and hardening techniques with regards to Windows and Linux.
• History of attaining, or a plan to attain, the CompTIA A+ certification.
• History of attaining, or a plan to attain, the ITIL v3/v4/v5 Foundation certification.

Responsibilities

• Assist the ICAT team with installing, configuring, deploying, maintaining, and troubleshooting building systems.
• Escalate unresolved issues to senior technicians or specialized teams.
• Install, configure, harden, update, and maintain Windows and Linux-based operating systems, applications, and software patches.
• Assist with the maintenance of the asset/software inventory and system documentation for all building systems.
• Troubleshoot common network issues such as verifying network cabling and device connections.
• Perform daily, weekly, monthly, quarterly, and annual preventative maintenance tasks including health checks, software patching, backups, generating reports, system upgrades, etc.
• Assist with creating and maintaining disaster recovery and business continuity practices and documentation.
• Follow incident management procedures and log all work completed in the IT ticketing system.
• Work with stakeholders to perform efficient and effective troubleshooting of issues, perform root cause analysis studies, and recommend system improvements.
• Follow IT service management (ITSM) processes such as incident and request handling.
• Maintain the highest level of system uptime and timely response to issues.
• Ongoing skills development through attending training sessions or completing technical certifications.
• Provide professional and customer-focused support experience.
• Work collaboratively with other IT staff and departments.
• Comply with all Johnson Controls safety policies and procedures.
• Comply with all company policies and procedures and adhere to company standards.
• Perform other duties as assigned.

Benefits

• Competitive salary
• Paid vacation/holidays/sicktime - Available from day 1
• Comprehensive benefits package including, medical, dental, and vision care - Available day one
• Extensive product and on the job/cross training opportunities
• Outstanding resources
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree