Junior Helpdesk Technician Temp

Optima Tax Relief•Santa Ana, CA

9d•$17 - $17•Onsite

About The Position

The Junior Helpdesk Technician Temp supports Optima Tax Relief’s internal IT team with day-to-day technical support needs. The role is based in the company’s Santa Ana, California office and reports to the Manager, Information Technology. The technician also helps champion Optima’s culture and Core Values and deliver a strong customer experience. The position requires completing all essential initial training onsite for up to five business days, unless prior management approval is provided. Additional onsite training may be required depending on business needs.

Requirements

Associate’s degree or two years of college coursework in a related field from an accredited institution.
Positive mindset and a get-it-done attitude.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret varied technical instructions, including mathematical or diagrammatic instructions, and work with abstract and concrete variables.
Ability to work in a fast-paced, high-energy environment.
Excellent organizational, time-management, written, and communication skills.
Meticulous attention to detail and a high sense of accountability.
Proficiency and comfort with office equipment and computer applications, including Microsoft Office and Outlook.
Strong interpersonal, written, and verbal communication skills.
Team-oriented approach.

Responsibilities

Serve as the first point of contact for employee IT support requests by phone, email, in person, or through the ticketing system.
Troubleshoot hardware, software, and connectivity issues involving desktops, laptops, and peripherals.
Set up and configure new employee workstations, including operating systems, software, and peripherals.
Assist with user account provisioning, password resets, and access or permissions requests.
Image, deploy, and maintain computer equipment for new hires.
Log, track, and update help desk tickets, escalating complex issues to senior IT staff.
Maintain accurate inventories of IT hardware and software licenses.
Assist with conference room and audiovisual equipment setup and troubleshooting.
Document common issues and solutions for the internal knowledge base.
Support IT projects as assigned, such as software rollouts, office moves, and equipment refreshes.
Follow company protocols to protect client personally identifiable information (PII).
Perform other duties as assigned.