Junior Fixed Operations Associate - Technician

Lithia & Driveway•Utica, NY

5d•Onsite

About The Position

The Junior Fixed Operations Associate – Technician role is responsible for performing basic automotive repairs and service in accordance with store and factory standards. This individual utilizes their skills to learn how to diagnose and resolve the different sources of automotive problems swiftly and accurately. The Junior Fixed Operations Associate - Technician works together with all Service personnel and management to ensure the satisfaction of our customers.

Requirements

No previous experience required.
High School graduate or equivalent, 18 years or older required.

Nice To Haves

Strong attention to detail and sense of urgency.
Excellent communication skills both written and oral
Active Listening – give full attention to the words and body language of others, take time to understand the points being made and ask questions as appropriate
Critical Thinking – using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Time Management – ability to prioritize workload and manage one’s own time.

Responsibilities

Perform work as outlined on repair order with efficiency and accuracy, in accordance with Lithia and manufacturer standards
Diagnose cause of malfunction
Complete all work according to the applicable safety requirements
Work with supervisor/mentor to ride along on road-tests of vehicles to ensure quality of repair work
Accurately record time spent on repairs, utilizing company time clocking procedures
Document work performed on repair order and document test procedures/results
Use shop tools, supplies and materials in a practical and economical manner
Maintain an organized and clean workspace, completing a stall cleaning every day.
Ensure that customer’s vehicles are returned to them as clean as they were prior to being serviced.
Participate in and utilize technical training as assigned by management
Review the technical bulletins and other publications as assigned by management
Constructively communicate with other dealership personnel as required to satisfy customer needs.
Report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its personnel, or customers.
Maintain personal grooming, hygiene, and uniform standards according to departmental policies.
Arrive at work, take breaks, and depart work at the times designated by management.