We Elevate... Quality of urban life

Schindler Group•Moncton, NB

69d•CA$60,000 - CA$75,000•Onsite

About The Position

The Junior Field Supervisor (Jr. Service Leader) is responsible for assisting with the supervision and management of Existing Installations (EI) and Modernization (MOD) activities. With a focus on meeting customer, regulatory, and efficiency requirements, this individual will ensure systems are kept current, coordinate department activities, and support special projects and initiatives. The role will support health and safety processes as well as track financial expenditures for material and parts. Schindler Elevator Corporation, with Canadian Headquarters in Toronto, Ontario, specializes in latest-technology engineering as well as mechanical and micro-technology products designed and rigorously tested for comfort, efficiency and reliability. Schindler products can be found in many well-known buildings throughout Canada. Our elevators, escalators, and moving walks safely transport more than two billion people up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contributes to making places more accessible, inclusive, and sustainable for all. We combine innovation, safety, and high ethical standards, ensuring respect both among colleagues and for the world around us. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.

Requirements

Post Secondary – preferably in Business or Engineering
2-3 years in elevator industry or related experience, or a similar industry which includes the sales and servicing of capital equipment
Proficient in MS Office
Communication: Communicate clearly and articulately
Customer Service: Demonstrate costumer focus through improving performance
Organization: Possess excellent organization skills with the ability to balance high volume of activities and changing priorities
Presentation: Ability to present materials clearly
Problem Solving: Information seeking and achievement orientation, ability to solve problems both independently and collaboratively
Teamwork: Ability to interact with all levels and foster a teamwork relationship
Demonstrate the ability to embrace new concepts and change as well as seek new ways of doing things

Responsibilities

Implement customer and company requirements for quality, performance reliability and safety
Support EI and MOD supervisors with special projects and initiatives as well as day to day activities where required
Maintain and update workforce lists
Maintain vacation schedules for field employees
Coordinate training activities for EI and MOD departments
Review and create correspondence for field employees
Assist with field visitations to assess readiness/progression of site conditions and its activities
Support health and safety processes and initiatives
Participate in Joint Health and Safety Committee meetings including researching of tabled issues, coordination of training activities, meeting minute distribution, and safety board maintenance
Annual review of field tooling and safety equipment requirements.
Provide support to EI and MOD departments with capacity planning techniques to assist with fulfillment in compliance with the department’s delivery model
Assist with project cost control through the preparation, issuance and processing of contract change orders and the review of supplier invoices and construction crew time tickets to ensure accuracy and coding to proper accounts
Manage/support EI and MOD through updating and monitoring schedules
Maintain and update tool calibration database, and schedule calibrations
Ensure ISO compliance and support initiatives to ensure exceptional quality standards are met
Prepare various reports utilizing SAP and MS Office
Assist with the management, submission, filing and response to provincial safety authority reports and directives
Develop and maintain departmental procedures, and search for opportunities to streamline processes
Order parts and maintain material budgets and expenditures
Issue and file purchase orders for EI and MOD departments
Interpret customer concerns and assist with mobilizing the necessary internal resources in such a way that customer satisfaction is assured while cost is minimized
Ensure customer needs or enquires are met in a prompt, professional manner. Provide clear and written communications
Communicate with and assist with influencing business agents, inspectors, etc., in resolving disputes
Monitor service calls in assigned portfolio to assist with eliminating repetitive calls
Assist with turn-overs to customers