Junior Desktop Support Technician
About The Position
The Junior IT Desktop Support Technician provides first-line technical support to end-users across the organization. This position assists with troubleshooting hardware and software issues, maintaining IT equipment, supporting system access requests, and ensuring a high level of customer service. The ideal candidate is a proactive problem-solver with a strong interest in IT systems, eager to grow their technical expertise. At Quva, you will be an essential part of a mission-driven organization dedicated to expanding critical access to quality, affordable medication and data insights while promoting a culture of innovation, collaboration, and continuous improvement. This is a part-time role, working Monday, Wednesday and Friday from 10:00 AM to 6:00PM based on site in our Bloomsbury, NJ location. This is a safety sensitive position that may be subject to random drug testing, in accordance with applicable laws.
Requirements
- Legally authorized to work in the job posting country
- Associate’s degree in Information Technology, Computer Science, or related field (or equivalent experience)
- 0–2 years of IT support or helpdesk experience preferred
- Experience with Windows and macOS operating systems, Microsoft 365 suite, and basic networking concepts
Nice To Haves
- CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST) preferred
- Possesses analytical thinking skills
- Is a conceptual thinker
- Is adaptable and objective
- Can confront peers and subordinates constructively
- Is aware of others interpersonally
- Has excellent communications skills, good client management skills, good negotiation skills, excellent technical knowledge, initiative, and a “can do attitude”
- Has a good grasp of Information Technology fundamentals and knowledge of theoretical and practical developments in IT troubleshooting
Responsibilities
- Provide timely technical support to employees via phone, email, remote tools, or in person
- Diagnose and resolve hardware, software, and peripheral issues (e.g., desktops, laptops, printers, monitors)
- Assist with setup, configuration, and deployment of new computers and devices
- Manage user accounts and access within Microsoft 365, Active Directory, and other enterprise systems
- Install, update, and maintain approved software and operating systems
- Support basic network connectivity issues (Wi-Fi, VPN, Ethernet)
- Log all incidents and resolutions in the IT helpdesk ticketing system
- Maintain accurate inventory of IT equipment and accessories
- Assist with onboarding and offboarding of employees (equipment setup, account creation/termination)
- Escalate complex technical issues to senior IT staff or vendors as needed
- Follow established IT policies, security protocols, and data protection procedures
- Participate in IT projects and continuous improvement initiatives
- Other duties as assigned
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
Associate degree
