Desktop Support Technician

Reach Cyber Charter School Jobs•Enola, PA

6d•Onsite

About The Position

Reach Cyber Charter School is a tuition-free online public K–12 school in Pennsylvania, connecting students with certified teachers and a high-quality curriculum. Authorized by the Pennsylvania Department of Education in 2016, Reach Cyber Charter School is state certified and open to students throughout Pennsylvania with a vision to inspire and nurture future success for all students. Our Reach family promotes a vision that provides a collaborative team environment and allows you to utilize various resources to inspire and nurture future success for all students in Pennsylvania. The Desktop Support Technician is responsible for supporting and maintaining the school’s computer systems, including laptops, desktops, and connected peripherals. The Desktop Support Technician will support, diagnose, repair, maintain, install, and upgrade all school hardware and computer equipment to ensure optimal performance. The Desktop Support Technician will provide both onsite and remote support, troubleshoot problem areas, reported incidents, and provide end-user assistance when needed.

Requirements

Requires two (2) technical certifications such as CompTIA Core certs, MCSA, MTA
Prioritizing and completing tickets, tasks, projects, and other assigned work in a timely manner
Attentive to details and analytical in execution
Supporting frustrated users remotely through superior customer service
Broad range of information technology knowledge/experience
Communicate effectively in customer friendly terms verbally and in writing
Resolve issues productively and efficiently
Ability to work well both independently and in group settings as a member of the IT team
Be resourceful using supplied documentation, tools, and solutions
Shows great pride in completed work
Must reside in the state of Pennsylvania
Ability to pass the background checks required for all school employees

Nice To Haves

Prefer an Associate’s degree from an accredited college or university in a technical field or equivalent experience
Prefer one (1) year of experience in information systems support

Responsibilities

Uses helpdesk ticketing system to maintain reported incidents throughout the ticket lifecycle
Assists staff and families with issues regarding computers, phones, tablets and peripherals
Coordinates between staff, families, internal support, and vendor support
Supports end-users with limited knowledge of computers, software, hardware, and systems
Creates and updates standardized documentation of processes, including current and new
Works closely with Applications and Infrastructure teams to support larger tasks & projects
Maintains a high level of customer satisfaction