Mitel PS – Junior Custom Integration Consultant

Mitel•Pennsylvania (Remote), PA

3d•Onsite

About The Position

The Junior Custom Integration Consultant serves as a technical implementation resource when custom solutions are part of Mitel product’s solutions deployment. They are responsible for the selected elements of the solution lifecycle deployment potentially including design, development, testing, end user testing support, and in-service support. They are directed to work on an element by the Senior Consultant or Management.

Requirements

BS degree +; BS in Computer Science Discipline preferred
1-3+ years of custom solution developed software experience
Exposure to writing custom reporting experience
Knowledge in programming languages (SQL), system utilities, database structures and architecture for MS SQL.
Ability to learn how to translate and communicate business processes to applicable requirement types; competent to conceive, develop and apply technologies, principles, theories and concepts to resolve software systems problems.
Experience writing application code in .Net C++/#, JavaScript, Java, HTML, SOAP, WSDL, RESTful API/web services, and XML
Ability to handle multiple simultaneous projects of a simple to moderate level
Ability to work to deadlines on their own with limited supervision
Good customer service skills; good communication skills; and a solid work ethic
Ability to travel occasionally to customer’s site
Ability to work in a flexible schedule; the position supports nights and weekend implementation events
PC knowledge with MS Office product experience
Excellent English language speaking and writing skills

Nice To Haves

Agile development lifecycle experience a plus.
Experience in writing custom reports in Microsoft PowerBI a plus.

Responsibilities

Assists the Custom Solution Integration Projects on an individual basis
On a Project basis: Assisting with creating and getting customer approval of the Solution Design Document (SDD); SDD consists of Visio call flow charts, Database schema and field definitions, inter-system messaging formats, protocols required
Per approved SDD specification, develops the custom solution or reporting application
Completes the installation of the custom solution system software and unit test
Provides system and end user support testing
Supports In-service time commitment per the Statement of Work
Ensure front-line customer satisfaction by dealing professionally and effectively with all internal and external customers
Submit all paperwork associated with jobs including time spent per activity and weekly expense reports
Custom Contact Center Integration Solutions design and deployment
Custom Solutions design and deployment including Interfaces and Reporting
Implementation and Configuration of Custom Professional Services Tools (CRM Connectors, Dialers, etc.)
Custom IVR Web Application Interfaces design and deployment
Additional responsibilities as the position requires.