Junior Control Room Operator

Nexamp • Lawrence, MA

1d • Onsite

About The Position

Nexamp is seeking to hire a Junior Control Room Operator to join its 24/7 Operations Center in Lawrence, MA. In this role, you will be responsible for the real-time monitoring and basic remote operations of Nexamp's fleet of distributed solar and battery energy storage assets to ensure safe, reliable and optimized performance 365 days a year. You will identify and triage alarms and events, execute standard troubleshooting protocols and escalate issues to the appropriate internal and external stakeholders. This role is a full time, expected to work 40 hours throughout the week, including weekends & holidays. You will be expected to work an 8-hour shift between the hours of 6 am-10 pm ET, which will be determined upon hire. This role is full time out of our Lawrence, MA Operations Center. You will report to the Manager, Operations Center.

Requirements

• 0–2 years of related experience in a technical, operations, control room, utility, or similar environment.
• Ability to work 40 hours per week including weekends and holidays
• High school diploma, prefer some post high school education, vocational or tech school.
• Ability to understand and follow Standard Operating Procedures (SOPs)
• Responds to alarms and events with a solution-oriented, service-first mindset, prioritizing safety, uptime, and contractual obligations.
• Escalates issues appropriately and provides accurate, timely updates to stakeholders.
• Uses SOPs, monitoring tools, and basic electrical knowledge to diagnose issues, perform basic remote troubleshooting, and recommend next steps.
• Maintains detailed records that support root cause analysis and process improvements.
• Comfortable working through repetitive tasks with great attention to detail
• Computer knowledge and competency with Microsoft Office tools including Word and Excel
• Commitment to Nexamp's mission and have a passion for solving tomorrow's climate crisis today.
• Demonstrated experience in effectively communicating information, ideas, and perspectives with people inside and beyond your organization.
• Experience in showcasing initiative to make improvements to current work, processes, products, and services across the organization.
• Ability to ask appropriate questions, analyze data, identify the root causes of problems, and present creative solutions.
• Eagerness to develop a fundamental understanding of how Nexamp operates and then apply that knowledge effectively to inform business decisions.

Nice To Haves

• Basic knowledge of electricity/electrical terms (voltage, current, power, energy) a plus
• Expertise in building strong internal and external relationships with customers and stakeholders, instilling trust and loyalty across the industry.

Responsibilities

• Monitor daily production and operational status of our solar and battery energy storage systems using Nexamp monitoring tools and standard operation procedures (SOPs).
• Review, acknowledge, analyze, and prioritize alarms and alerts, ensuring timely response to critical events and appropriate escalation to field service, engineering, and other stakeholders.
• Perform basic remote troubleshooting and control actions within defined SOPs, including independently monitoring and operating assets, and document actions taken in the monitoring and fleet management systems.
• Communicate clearly and professionally with customers, utilities, equipment manufacturers, field technicians, and internal Nexamp teams via phone, email, and ticketing/monitoring platforms to coordinate safe and efficient issue resolution.
• Manage and triage the operations email inbox, including alarms, site notifications, and vendor communications, routing and escalating messages based on SOPs and operational priorities.
• Maintain accurate logs and records of outages, events, and resolutions in Nexamp’s monitoring and fleet management tools to support reporting, root cause analysis, and continuous improvement.
• Continuously seek to optimize monitoring practices, alarm configurations, and SOPs in collaboration with team members to enhance safety, responsiveness, and asset performance.
• Occasionally will be required to work OT to support the needs of the Nexamp Operations Center

Benefits

• competitive compensation package
• 401(k) employer-match
• health, dental, and vision insurance starting day one
• flexible paid time off
• holiday PTO
• commuter benefits
• cell phone reimbursement
• healthy snacks, coffee, service days and other volunteer opportunities, company outings, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED