Junior Control Room Operator

Nexamp•Lawrence, MA

21h•Onsite

About The Position

Nexamp is seeking to hire a Junior Control Room Operator to join its 24/7 Operations Center in Lawrence, MA. In this role, you will be responsible for the real-time monitoring and basic remote operations of Nexamp's fleet of distributed solar and battery energy storage assets to ensure safe, reliable and optimized performance 365 days a year. You will identify and triage alarms and events, execute standard troubleshooting protocols and escalate issues to the appropriate internal and external stakeholders. This role is a full time, expected to work 40 hours throughout the week, including weekends & holidays. You will be expected to work an 8 hour shift between the hours of 6am-10pm ET, which will be determined upon hire. This role is full time out of our Lawrence, MA Operations Center. You will report to the Manager, Operations Center.

Requirements

0–2 years of related experience in a technical, operations, control room, utility, or similar environment.
Basic knowledge of electricity/electrical terms (voltage, current, power, energy) a plus
Ability to work 40 hours per week including weekends and holidays
High school diploma, prefer some post high school education, vocational or tech school.
Ability to understand and follow Standard Operating Procedures (SOPs)
Responds to alarms and events with a solution-oriented, service-first mindset, prioritizing safety, uptime, and contractual obligations.
Escalates issues appropriately and provides accurate, timely updates to stakeholders.
Uses SOPs, monitoring tools, and basic electrical knowledge to diagnose issues, perform basic remote troubleshooting, and recommend next steps.
Maintains detailed records that support root cause analysis and process improvements.
Comfortable working through repetitive tasks with great attention to detail
Computer knowledge and competency with Microsoft Office tools including Word and Excel
Commitment to Nexamp's mission and have a passion for solving tomorrow's climate crisis today.
Demonstrated experience in effectively communicating information, ideas, and perspectives with people inside and beyond your organization.
Experience in showcasing initiative to make improvements to current work, processes, products, and services across the organization. We value accountability and an ownership mentality.
Ability to ask appropriate questions, analyze data, identify the root causes of problems, and present creative solutions.
Expertise in building strong internal and external relationships with customers and stakeholders, instilling trust and loyalty across the industry.
Eagerness to develop a fundamental understanding of how Nexamp operates and then apply that knowledge effectively to inform business decisions.

Responsibilities

Monitor daily production and operational status of our solar and battery energy storage systems using Nexamp monitoring tools and standard operation procedures (SOPs).
Review, acknowledge, analyze, and prioritize alarms and alerts, ensuring timely response to critical events and appropriate escalation to field service, engineering, and other stakeholders.
Perform basic remote troubleshooting and control actions within defined SOPs, including independently monitoring and operating assets, and document actions taken in the monitoring and fleet management systems.
Communicate clearly and professionally with customers, utilities, equipment manufacturers, field technicians, and internal Nexamp teams via phone, email, and ticketing/monitoring platforms to coordinate safe and efficient issue resolution.
Manage and triage the operations email inbox, including alarms, site notifications, and vendor communications, routing and escalating messages based on SOPs and operational priorities.
Maintain accurate logs and records of outages, events, and resolutions in Nexamp’s monitoring and fleet management tools to support reporting, root cause analysis, and continuous improvement.
Continuously seek to optimize monitoring practices, alarm configurations, and SOPs in collaboration with team members to enhance safety, responsiveness, and asset performance.
Occasionally will be required to work OT to support the needs of the Nexamp Operations Center