Corpporate Traveler - Junior Commission Specialist - Vancouver, Canada

Flight Centre•British Columbia, BC

2d•Onsite

About The Position

As the Americas Groups Commission Specialist, you’ll play a critical role in maximizing hotel group commission recovery across the US and Canada. This role sits at the intersection of finance, supplier partnerships, and operational excellence—where your accuracy and persistence directly impact business performance. You’ll be the subject‑matter expert for corporate group commissions, collaborating with supply, finance, and operations teams across the Americas.

Requirements

Experience in commission invoicing and reporting, including compliance with country‑specific taxation
Strong analytical and problem‑solving skills with experience auditing missing or delinquent commissions
Proven ability to manage multiple priorities while meeting deadlines with high accuracy
Effective written and verbal communication skills for internal and external stakeholder management
Intermediate proficiency in Microsoft Office (Excel, Word, Outlook) and online tools such as Smartsheet
Foundational financial acumen related to invoicing, payment validation, and reconciliation

Nice To Haves

Experience in the travel industry with knowledge of agency–supplier relationships
Degree educated (desirable but not essential)

Responsibilities

Proactively monitor outstanding hotel group commissions and follow up with hotel partners via email and phone to ensure timely payment
Validate receipt of commission payments in partnership with finance, ensuring accuracy and alignment with financial records
Provide insights on delinquent accounts and collaborate with internal teams to escalate and resolve issues
Audit and validate group contracts to confirm commission eligibility and enable accurate invoice generation
Generate accurate group commission invoices in compliance with country‑specific taxation requirements
Prepare and issue supporting documentation to hotel partners to facilitate timely commission processing
Collaborate with hotel partners and external commission collection agencies to improve recovery processes and payment timelines
Maintain accurate internal data and third‑party payment provider setups
Support brands in resolving missing or misallocated group commissions
Identify functional and non‑functional process improvement opportunities to enhance efficiency and recovery outcomes
Build positive relationships with Travel Managers by providing constructive feedback on group contract setup for improved commission recovery
Produce routine and ad‑hoc reporting on commission recovery performance, data quality, and partner issues
Other duties and tasks as assigned
Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive

Benefits

Generous paid time off policy
Travel perks/discounts
Health & Wellness Programs and Employee Financial Wellness Services
National/International Award Nights and Conferences
Group benefits including extended health care, dental and vision, gender affirming care, fertility care
Insurance including life, AD&D, critical illness, long term disability
Employee Assistance Program
RRSP/RPP with matching
Tuition Reimbursement Program
Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
Global career opportunities in a network of brands and businesses
Diversity Day (paid leave to observe a holiday or cultural celebration of your choice)
1 paid Volunteer Day per calendar year