Junior Cloud Operations and Customer Support Engineer

D2 Technical Services•Springfield, VA

2d•$120,000 - $130,000•Onsite

About The Position

As a Junior Cloud Operations and Customer Support Engineer, you will help ensure today is safe and tomorrow is smarter. Our work depends on a TS/SCI cleared Junior Cloud Operations and Customer Support Engineer joining our team to support our intelligence customer in Springfield, VA or St. Louis, MO. In this role, you will join our Continuous Operations Release Environment (CORE) team, providing high-quality, cost-effective cloud solutions to our clients. You’ll play a critical role in maintaining and enhancing our cloud infrastructure, emphasizing operational excellence, efficiency, and exceptional customer support.

Requirements

ACTIVE TS/SCI SECURITY CLEARANCE REQUIRED
Bachelor’s Degree in the IT field, related technical discipline, or equivalent combination of education and experience
2+ years of experience in IT, with a strong focus on cloud operations and customer support
Proficiency in AWS cloud services and infrastructure management
Exceptional troubleshooting and problem-solving abilities
Experience delivering customer-focused technical support
Knowledge of Linux distributions (e.g., RedHat, CentOS).
Familiarity with DevOps practices, Agile/Scrum methodologies, and CI/CD tools (e.g., GitLab CI, Nexus).
Excellent communication and teamwork skills.

Responsibilities

Proactively manage and maintain cloud infrastructure, ensuring high availability and performance
Respond to and resolve customer issues, providing top-tier technical support and customer service
Collaborate with various engineering teams to support the user consumption of applications in a complex enterprise cloud environment
Monitor applications to identify and address performance or availability issues
Continuously assess application infrastructure for scalability and performance improvements.
Develop and maintain detailed documentation for application support procedures.