Junior Business Technology & Automation Specialist

OLYMPIA MOVING AND STORAGE•Watertown, MA

10d•$45,000 - $60,000•Remote

About The Position

Olympia is hiring a Junior Business Technology & Automation Specialist, an early career role for someone who loves helping people use technology and wants to grow into automation and workflow improvement. You’ll be the internal front end to our managed IT/security partner (Advantage Technology), supporting users, improving Microsoft 365 adoption, and helping build automations that make work easier across a 325 employee, multibranch company.

Requirements

1 to 3 years in IT support, help desk, operations support, or business systems.
Comfortable helping nontechnical users.
Enjoy figuring out how work happens and making it better.
Curious about automation, AI, and Microsoft 365.
Organized, reliable, and eager to learn.
Like being part of a team but can work independently.
Solid Microsoft 365 experience
Strong communication and troubleshooting skills
Good documentation habits
Interest in Power Automate and workflow automation
Ability to work remotely and stay organized

Nice To Haves

Power Automate experience
Experience with Forms, Lists, Planner, or Power Apps
Basic understanding of Entra ID, MFA, permissions, and user workflows
MS900, PL900, or CompTIA A+

Responsibilities

Help users with everyday Microsoft 365 questions (Outlook, Teams, OneDrive, SharePoint).
Triage support requests and escalate cleanly to Advantage when needed.
Build simple workflows using Power Automate, Forms, Lists, and Planner.
Document common issues and create user friendly guides.
Identify manual work that should be automated.
Support adoption of Copilot and other Microsoft 365 tools.
Work with departments to understand how work gets done and where processes can improve.