Junior Business Systems Analyst

Macomb County Government

1d•$66,559 - $86,089•Onsite

About The Position

Under the direction of the IT Program Manager, this position works with users and Information Technology staff to analyze, specify, design, and implement information business solutions and system applications, with an emphasis on Cyber Security, for County departments. The position adheres to business analyst, system development and project management methodologies while analyzing the complete system, business operations, and related interfaces to support a joint application and business environment. The Junior Business Systems Analyst maintains a high degree of understanding of business and system analyst methodologies, as well as Cyber Security requirements.

Requirements

Associate’s degree (or at least sixty (60) completed credit hours) preferably in Information Technology or a directly related field, from an accredited college or university; and at least three (3) years of experience in Information Technology
High school diploma, or a certificate of successful completion of the General Educational Development Test; and at least five (5) years of experience in Information Technology along with active industry certifications (examples listed under Preferred Licenses or Certifications below)
Possession of a valid Michigan driver’s license and operable, insured automobile for authorized travel
Knowledge of contract requirements and supporting adherence to contract
Knowledge of Information Technology including hardware, software, cyber security, and support
Overall understanding of core IT methodologies (e.g., Software Development Life Cycle (SDLC), Information Technology Infrastructure Library (ITIL), Agile, Waterfall, Security)
Knowledge of root cause analysis and corrective action resolution
Knowledge of Microsoft Office suite
Skill in core disciplines of business and system analyst methodologies and techniques
Skill in drafting SMART (specific, measurable, achievable, realistic, and timely) requirements
Skill in delivering projects that satisfy defined requirements
Skill in identifying and controlling requirement changes
Skill in problem solving and identifying solutions and opportunities for improvement
Skill in navigating complex business scenarios and clients
Skill in interacting with business customers and handling expectations
Skill in researching and proposing solutions and alternatives
Skill in providing a high level of customer satisfaction and quality deliverables
Skill in creating detailed workflow diagrams depicting business and system operations
Ability to strategically implement solutions that are cost justified with measurable business value
Ability to work well in a cross-functional business and technical team environment
Ability to communicate clear and concise technical and non-technical content
Ability to take initiative and work independently with minimal direction
Ability to support multiple projects and/or work assignments simultaneously
Ability to mentor peers and other supporting team members
Ability to contribute and support a continuous improvement work environment
Ability to establish and maintain effective service-oriented relationships with co-workers, elected officials, executive office, department heads, and vendors
Ability to identify and recommend job related improvements
Ability to conduct oneself with tact and courtesy
Ability to adhere to IT policies and procedures
Ability to work in an environment which embraces the county’s Dignity Campaign
Ability to effectively speak, write and understand the English language
Ability to understand and carry out oral and/or written instructions
Ability to accurately organize and maintain paper documents and electronic files
Ability to maintain the confidentiality of information and professional boundaries
Ability to work independently

Nice To Haves

Bachelor’s Degree in Information Technology or a directly related field from an accredited college or university
CompTIA Security+
Certified Ethical Hacker (CEH)
Certifications issued by International Institute of Business Analysis (IIBA)
Entry Certificate in Business Analysis (ECBA)
Certification of Competency in Business Analysis (CCBA)
Certified Analysis Certification
Effectively speak, write and understand a language other than English is preferred

Responsibilities

Acts as a liaison between Information Technology and the customer to identify and analyze opportunities to optimize the customers’ business operations.
Ensures the clients IT business solutions are in line with Information Technology strategic vision and guidelines.
Proactively identifies and researches opportunities to integrate systems and simplify business operations with technology related solutions.
Evaluates computing systems and procedures, conducts special studies to investigate new technologies and methodologies, providing recommendations as needed.
Works with customers and IT technical staff to elicit business needs, identify business values, and create approved business system requirements.
Documents and evaluates business operations and security guidelines through usage of structured analysis and design techniques.
Documents business, system, and security functional and non-functional requirements based on industry standard methodology and department practices.
Acts as team leader for various projects, as directed.
Reviews all designs and deliverables with manager, customer, project team and stakeholders.
Validates project requirements throughout the entire project lifecycle to ensure alignment with the approved project scope, budget, and timeline.
Ensures requirement changes follow change management policy.
Works cooperatively with customers and Information Technology department staff, vendors and clients to ensure fulfillment of business requirements.
Creates and executes measurable test plans that encompass all phases of testing life cycle.
Drafts test cases covering all functional and non-functional requirements in each phase of testing (unit, system, user acceptance and performance).
Reviews and validates that each testing phase satisfies defined quality standards.
Creates and maintains system/project technical documentation.
Works directly with vendors and customers to resolve project and operational IT issues.
Creates, implements, and supports a comprehensive production support plan.
Communicates timely and completes status updates throughout the lifecycle of an assignment.
Documents clear and concise IT policy and procedure documentation.
Maintains living documents as a client’s system and/or hardware evolves.
Supports Requests for Proposals (RFP) for new technology requests.
Completes assigned IT service requests and incident tickets within service level requirements.
Identifies and researches opportunities to integrate systems and simplify business operations with technology related solutions.
Maintains and increases knowledge of Information Technology through attendance of seminars, workshops, and other media to stay current and drive new solutions.
Operates an automobile to perform assigned job functions.
Performs related duties as assigned.