Junior AV Maintenance/Helpdesk Technician

Digital Consultants, LLC•Quantico, VA

19d•$55,000 - $65,000

About The Position

Digital Consultants is seeking a Junior AV Maintenance/Helpdesk Technician to join its team. The technician will assist with diagnostic and repair services and perform Preventative Maintenance Inspections (PMIs), repairs, installations, and troubleshooting for audiovisual equipment and systems. The role includes providing helpdesk support for equipment failures, system disruptions, operational inquiries, and requests. Helpdesk service is on-site from 6:00 a.m. to 6:00 p.m. ET, Monday through Friday, except holidays. The position requires a Secret clearance and an Avixa CTS or CAVT certification before starting. The stated annual salary range is $55,000–$65,000, depending on qualifications and experience. The company describes itself as an inclusive and welcoming employer committed to a diverse workforce and offers a full benefits package to permanent, full-time employees.

Requirements

At least 1 year of experience in a relevant or similar role.
Secret clearance.
Avixa CTS or CAVT certification, which must be achieved before starting the position.
Ability to lift up to 50 pounds and work at heights up to 30 feet.

Responsibilities

Perform PMIs on AV equipment and systems to identify and resolve issues before they become critical.
Respond promptly to helpdesk tickets related to AV equipment issues and provide timely client support.
Provide helpdesk support for equipment failure notifications, system disruptions, and AV operational inquiries and requests.
Troubleshoot and resolve issues with AV equipment and systems.
Install AV equipment and systems according to industry and client specifications.
Terminate analog and digital AV connections.
Maintain trouble tickets and accurate logs of repairs, installations, and maintenance activities.
Assist in performing repair services.
Maintain inventories of installed and spare parts and equipment.
Handle complex maintenance issues.