Junior Application Engineer

The Citco Group Limited•Charlotte, NC

35d•Hybrid

About The Position

This position is responsible for Software implementation, System Integration, Development, Configuration, Technical Support, and Performance Tuning. The primary purpose of the position is to install and configure software and provide Level II Support for Vendor products. Initially the role relates to third party products in the area of CRM, Mailbox management and ETL process, but may expand over time into other vendor applications. Additional responsibilities may include Development of new system functionality, Project Management and Testing. Experience with AWS or Business Intelligence applications is desirable but not mandatory. The ideal candidate will have an Application Development and Support background with the ability to quickly learn vendor applications from the inside out. This position will work with Business units and the Technology Group. Occasional travel may be required. You will analyze, support and maintain strategic bespoke business platforms in a hybrid hosting environment, across AWS Cloud and on-prem. Provide engineering support of functional and performance issues on a range of applications. Prepare changes, scripting, monitor and schedule updates to optimize operations. Conduct performance analysis and tuning in of application servers, database tiers and infrastructure. Participate and collaborate across multi-functional groups in the operational support model. Participate in the Operational Excellence strategy, including strategic monitoring and LEAN process improvement. Install and configure new releases into Test and Production environments. Coordinate the Release process with business groups, vendors and operations. Communicate detailed descriptions of functionality changes and provide follow-up support as required. Maintain applications, and Configure/Develop new system functionality. Administer and resolve support requests coming from application users. Create and run ad-hoc database queries / Reports. Effectively Communicate with the user community. Maintain existing interfaces, and Design and Develop application interfaces as required. Maintain working knowledge of technical enhancements and new functionality. Troubleshoot and resolve performance issues at the OS, Database, and SQL code levels. Develop and execute database queries to manage tables. Create, Copy, Move, and Delete databases. Oversee technical environments including databases, application servers, and web servers. Participate into QA and Stress Testing. Provide direction and support to the Business Divisions for User Acceptance Testing. Create Test Cases and coordinate execution of the Test Plans.

Requirements

Bachelors’ Degree or equivalent experience in a related field such as Computer Science, Engineering, or Information Systems
Around 1 year experience in Enterprise Development or Application Support
Experience supporting 3rd party vendor applications and interfaces
Experience supporting and operating Cloud environments, preferably AWS
Strong experience with RDBMS, SQL and PL/SQL
Knowledge of Windows, UNIX (Solaris, Linux), basic networking
Demonstrated knowledge and skill with managing change
Customer-focused, flexible and comfortable collaborating in a fast-paced global environment
Ability to quickly learn and apply new technologies
Strong listening, questioning and analytic skills
Excellent oral/written communication skills

Nice To Haves

Experience with AWS or Business Intelligence applications
Experience with Python coding, PowerShell scripting, shell scripting and cloud formation is a plus
AWS or other cloud certifications is beneficial

Responsibilities

Software implementation, System Integration, Development, Configuration, Technical Support, and Performance Tuning
Install and configure software and provide Level II Support for Vendor products
Analyze, support and maintain strategic bespoke business platforms in a hybrid hosting environment, across AWS Cloud and on-prem
Provide engineering support of functional and performance issues on a range of applications
Prepare changes, scripting, monitor and schedule updates to optimize operations
Conduct performance analysis and tuning in of application servers, database tiers and infrastructure
Participate and collaborate across multi-functional groups in the operational support model
Participate in the Operational Excellence strategy, including strategic monitoring and LEAN process improvement
Install and configure new releases into Test and Production environments
Coordinate the Release process with business groups, vendors and operations
Communicate detailed descriptions of functionality changes and provide follow-up support as required
Maintain applications, and Configure/Develop new system functionality
Administer and resolve support requests coming from application users
Create and run ad-hoc database queries / Reports
Effectively Communicate with the user community
Maintain existing interfaces, and Design and Develop application interfaces as required
Maintain working knowledge of technical enhancements and new functionality
Troubleshoot and resolve performance issues at the OS, Database, and SQL code levels
Develop and execute database queries to manage tables
Create, Copy, Move, and Delete databases
Oversee technical environments including databases, application servers, and web servers
Participate into QA and Stress Testing
Provide direction and support to the Business Divisions for User Acceptance Testing
Create Test Cases and coordinate execution of the Test Plans