Junior Account Manager
About The Position
YouLend is a leading global embedded finance platform helping businesses access fast, flexible funding through partners like eBay, Amazon, Grubhub, Shift4, and Stripe. As we rapidly expand across the US, we're looking for a motivated Junior Account Manager to join our growing Atlanta Sales team. This is a fantastic opportunity to launch your sales career at one of the world's fastest-growing fintech companies. In this hands-on role, you'll work directly with merchants every day, build valuable sales and relationship management skills, and grow your career in a fast-paced, high-impact environment. If you're ambitious, proactive, and excited by the opportunity to make a real difference, we'd love to hear from you.
Requirements
- Strong attention to detail and accuracy is essential.
- Proven ability to work effectively under pressure and meet tight deadlines.
- Excellent interpersonal and communication skills (both written and verbal).
- Demonstrated problem-solving ability and initiative.
- Team-oriented with a collaborative approach to work.
- Positive attitude, reliability, and a strong work ethic.
- Proficient in Microsoft Office Suite; experience with financial systems or CRM tools is a plus.
- Previous experience in a funding, finance, or operations role is an advantage but not required.
Nice To Haves
- A target-driven mindset with a strong interest in sales and commercial success.
- Excellent written and verbal communication skills, with confidence interacting over phone and email.
- Comfortable using Microsoft Excel and working with data.
- A customer-first attitude with a passion for helping small businesses succeed.
Responsibilities
- Proactively manage a portfolio of accounts, monitoring performance, identifying growth opportunities, and providing insights to help merchants succeed.
- Handle inbound and outbound communications with professionalism and care — including calls, emails, and platform messages — ensuring all interactions are accurate and timely.
- Collaborate closely with internal teams such as Sales, Risk, and Operations to resolve merchant inquiries or issues efficiently and effectively.
- Support merchants through renewals, upsell opportunities, and product education, always balancing customer needs with business objectives.
- Maintain detailed and accurate records of all merchant interactions, activities, and account updates across internal systems and CRM tools.
- Demonstrate strong communication, negotiation, and relationship management skills to build trust and deliver positive outcomes.
- Prioritize workload effectively to manage a high volume of accounts while maintaining accuracy and a customer-first mindset.
- Bring commercial awareness, problem-solving ability, and enthusiasm for working with SMEs in a dynamic fintech environment.
Benefits
- Health Care Coverage. YouLend covers 80%; employee contribution is 20% of the premium.
- Medical Plan (medical insurance and prescription drug coverage)- Choice of 5 different plans through United Healthcare.
- Dental plan coverage
- Vision plan coverage
- Benefits can be for: Employee only; Employee & Spouse; Employee & Child; Employee & Family
- Retirement - 401K match. Employee match $1 for $1 up to 5% of salary.
- Basic Life & AD&D Insurance.
- International travel insurance covered if traveling abroad for work purposes.
- Paid Time Off (PTO)- 20 working days (4 weeks) + US public holidays
- Paid Office Parking
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
