JSOC Operator

Shopping Center Management d b a Turnberry Associates•Aventura, FL

3h•Onsite

About The Position

Aventura Mall is seeking a highly organized and detail-oriented professional to support operations within our 24/7 Communications Center. This role serves as the central coordination point for facilities, security, and guest response, ensuring safe and efficient mall operations in a high-traffic luxury retail environment. The ideal candidate is calm under pressure, able to multitask, and skilled in communication, documentation, and customer service.

Requirements

High school diploma or equivalent required
Strong verbal and written communication skills
Ability to multitask and prioritize in a fast-paced environment
Proficiency with computer systems and incident reporting software
Ability to remain calm and professional during emergency situations
Strong attention to detail and documentation accuracy

Nice To Haves

Associate degree or relevant certifications preferred
Experience in dispatch, communications center, security operations, facilities coordination, or a related field preferred
Customer service experience preferred

Responsibilities

Dispatch engineering, housekeeping, and security personnel for maintenance issues, safety concerns, medical incidents, and service requests
Monitor and track all radio communications, maintaining accurate and time-stamped security logs
Proactively monitor CCTV systems to identify potential safety hazards, suspicious activity, operational issues, or maintenance needs before they escalate
Conduct routine and targeted camera sweeps to detect spills, trip hazards, overcrowding, equipment malfunctions, or other conditions requiring housekeeping or engineering response
Coordinate response to emergency and non-emergency incidents, ensuring appropriate resource deployment
Document and assist with preliminary investigations involving guest or employee incidents, including slip-and-fall and trip-and-fall cases
Review security camera footage to support investigations and incident verification
Prepare incident reports and maintain documentation for legal and liability purposes
Answer multi-line phone systems and provide professional customer service to tenants, guests, and internal departments
Maintain situational awareness during peak traffic periods, special events, and emergencies
Escalate critical situations to management and emergency services as required
Serve as the communication link between security, facilities, operations, and mall leadership