JSOC Operations Manager

Concentric Advisors•Redwood City, CA

1d•Onsite

About The Position

This position is responsible for the overall management and performance of JSOC operations, including personnel, staffing, procedures, quality assurance, training, and operational readiness, to ensure that threats to employees, operations, global assets, and the brand are identified, managed, and reported to company leadership, 24/7. The JSOC Operations Manager will serve as the senior operational point of contact for the JSOC, ensure consistent execution of established protocols, and coordinate with client leadership and key stakeholders on significant incidents, priorities, and program requirements.

Requirements

Bachelor's degree in criminal justice, international security, political science, or a related field.
Military service or prior experience working in a JSOC, GSOC or similar operations center may be substituted for educational requirements.
Minimum of 5 years of experience working in a JSOC, GSOC or similar security operations environment, including at least 2 years managing operations center personnel or programs.

Nice To Haves

Preferred 8 years of demonstrated experience doing the following:
Managing the overall performance of an operations center
Developing and maintaining operational procedures and protocols
Leading quality assurance and training programs
Building staffing models and maintaining operational readiness
Coordinating with client leadership and senior stakeholders on significant incidents
Managing program requirements and priorities

Responsibilities

Manage the overall performance of JSOC operations.
Oversee JSOC personnel and staffing, including staffing models and shift coverage.
Develop, maintain, and enforce JSOC procedures and protocols.
Lead quality assurance for JSOC monitoring, reporting, and incident response.
Oversee training programs and maintain the operational readiness of the JSOC.
Serve as the senior operational point of contact for the JSOC.
Coordinate with client leadership and key stakeholders on significant incidents, priorities, and program requirements.

Benefits

HSA medical plan covers 100% of the premium for employee-only coverage.
PPO medical plan requires an employee contribution for employee-only coverage.
Concentric covers a substantial portion of the premium for dependents for both medical plans.
HSA employer contribution
Medical FSA
Employer-paid insurance: life, STD, LTD, and AD&D
401 (k), including employer match
11 paid holidays
Paid leave (vacation, sick, parental)
Annual Health & Wellness Benefit
Pet Insurance
National discount employee program
Employee Assistance Program for personal needs
Credentity Protection - Eclipse Digital Protection by Concentric
Free access to our Risk Intelligence Dashboard and GEAR App. Providing 24/7 access to trusted risk intelligence and remote support, helping you stay informed, prepared, and protected wherever you operate.
Dedicated Security and Intelligence Training Programs for Professional Development
Coaching and Mentoring Opportunities