JSF LiftSystem Deployed Operations Manager

Rolls-Royce • Indianapolis, IN

2d • Hybrid

About The Position

The Joint Strike Fighter (JSF) LiftSystem, Deployed Operations Manager (DOM) will lead Field Service Representatives who are accountable for providing the contractual service requirements of various Customers, specifically providing day-to-day direct operational support to our operational flying Customers and to the aircraft OEM Lockheed-Martin Flight Line Operations in Fort Worth, Texas. The DOM will focus on maximizing propulsion availability while minimizing Customer disruptions. The DOM will be the People Leader for a team of 15 - 20 FSRs in 3+ different countries.

Requirements

• Associates degree and 7+ years of relevant experience, Or Bachelors degree and 5+ years of relevant experience, Or Masters degree and 3+ years of relevant experience, Or JD/PhD, Or 9+years relevant experience in lieu of degree
• Must be eligible to obtain and maintain security clearance, which requires USA Citizenship
• Up to 25% travel that can include international travel

Nice To Haves

• US Secret Security Clearance
• Federal Aviation Administration Airframe & Powerplant License
• F-35B maintenance / operational experience
• Must be able to facilitate having a high-performance team, demonstrating a track record in delivery, exemplifying strong leadership qualities and have very good interpersonal skills
• Ability to successfully bring together teams to achieve results applying structured processes but also being flexible in approach and thinking
• Ability to demonstrate excellent oral and written communication capabilities

Responsibilities

• Lead and direct FSRs in support of propulsion maintenance and recovery actions in accordance with contractual requirements.
• Provide capability management and development of FSRs, ensuring best practice relevant to Health Safety & Environmental and regulatory requirements and standards.
• Act as the Accountable Person for HS&E JSF/LiftSystem Field Services.
• Program Manage and act as the liaison between Field Services and the Home Office.
• Ensure you and your FSR team are Certified to Operate in accordance with the Rolls-Royce Authorized FSR Work Instruction.
• Manage the escalation of both operational & OEM Customer satisfaction issues to ensure resolution is delivered within expectations with the minimum customer disruption.
• Effectively manage the direct in-service Customer relationships across multiple FSR locations and time zones, as well as Rolls-Royce internal relationships
• Support US Aero Field Services Defense functional initiatives.

Benefits

• bonus
• employee support assistance
• employee discounts
• health, dental, vision, disability, life and accidental death & dismemberment insurance
• a flexible spending account
• a health savings account
• a 401(k) retirement savings plan with a company match
• Employee Assistance Program
• Paid Time Off
• certain paid holidays
• paid parental and family care leave
• tuition reimbursement
• a long-term incentive plan

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree