JSF Field Service Engineer

Rolls-Royce•Cherry Point, NC

7d•$84,351 - $137,071•Onsite

About The Position

The JSF Field Service Engineer serves as the primary point of contact for resolving issues arising from the integration and operation of LiftSystem components for Fleet Readiness Center East. The role provides technical guidance and assistance in evaluating LiftSystem problems. The principal location is MCAS Cherry Point, North Carolina, with relocation assistance available as applicable. The engineer supports F35B operations by coordinating with customers, Pratt & Whitney personnel, Rolls-Royce management, and other local Field Service Representatives. The position may require deployments of three to six months and temporary duty assignments, including to locations designated by the customer or business. The role requires U.S. citizenship.

Requirements

U.S. citizenship.
One of the following education and experience combinations: an associate degree in Aviation, Aerospace, or an Engineering discipline and 4 or more years of aviation propulsion experience, with emphasis on DoD military; a bachelor's degree in one of those disciplines and 2 or more years of such experience; a master's degree in one of those disciplines; or a JD/PhD in one of those disciplines.
In lieu of a degree, at least 6 years of aviation propulsion experience, with emphasis on DoD military.
Strong oral and written communication skills.
High-level interpersonal skills, professional attitude and bearing, and customer-service focus.
Computer competency with Microsoft Office, including Word, Excel, PowerPoint, Access, and Project, and strong presentation skills.
Ability to work with all levels of maintenance, engineering, and management.

Nice To Haves

High technical knowledge of jet engine maintenance, operations, overhaul, test cell, and aircraft flight-line operations.
F35B LiftSystem experience.
FAA Certified Airframe and Power Plant (A&P) mechanic's license.
Prior Field Service experience in aviation maintenance.
Ability to obtain a secret clearance.
Willingness to deploy to a war-zone location in support of customer requests or contract requirements.
Strong technical and theoretical knowledge of jet engine design, construction, and systems operation.
Extensive experience troubleshooting jet engines and related aircraft systems.
Ability to deploy on temporary duty assignments in support of Deployed Service campaigns and short- or long-term contract deliverables.
Ability to relocate assignments within or outside the continental United States as business or customer needs require.

Responsibilities

Serve as the initial customer contact for LiftSystem Action Resolution issues at Fleet Readiness Center East.
Provide technical assistance to Pratt & Whitney and customer personnel on LiftSystem and aircraft interface issues, troubleshooting, maintenance, repairs, and logistics support.
Maintain an authoritative customer contact for LiftSystem operational issues and connectivity between Rolls-Royce management and key customers.
Capture and record operational events in Maximo, support data gathering and program requirements, and provide status updates and closure statements to the onsite Pratt & Whitney team.
Review proposed engineering changes to minimize adverse effects on products in the field and coordinate updates with onsite Pratt & Whitney representatives.
Track Rolls-Royce deliveries of flight hardware, modification kits, support equipment, containers, and spares; report anomalies and provide updates.
Assist with interpretation and refinement of maintenance and repair instructions, damage acceptance and repair limits, and LiftSystem modification instructions; refer issues to Rolls-Royce Engineering and logistics staff as needed.
Ensure TV and AR reporting, including support equipment issues, is provided to Rolls-Royce with supplementary information as required.
Provide operational status reports supporting F35B operations while accounting for export and OPSEC concerns.
Provide operational support with other local Field Service Representatives as needed.
Support the Lead FSR in executing Deployed Services and JSF Program responsibilities.
Deploy as needed, potentially for three-to-six-month assignments, and support temporary duty assignments and Deployed Service campaigns.
Comply with requirements to relocate assignments within or outside the continental United States as determined by the business or customer.

Benefits

Comprehensive and competitive Total Rewards package, including base pay and a discretionary bonus plan.
Eligible employees may enroll in health, dental, vision, disability, life, and accidental death and dismemberment insurance.
Flexible spending account and health savings account.
401(k) retirement savings plan with company match.
Employee Assistance Program.
Paid time off and certain paid holidays.
Paid parental and family care leave.
Tuition reimbursement.
Long-term incentive plan.
Relocation assistance is available as applicable.