Jr UCaaS Engineer
LDI Connect
•Onsite
About The Position
LDI Connect is seeking a Junior UCaaS Engineer to support the deployment and ongoing support of cloud-based voice and collaboration solutions across New Jersey. This is a hands-on, field-oriented role—ideal for someone early in their career who wants real exposure to UCaaS, VoIP, and conference room technology in live client environments. You’ll work with platforms including Elevate and Zoom, supporting both phone systems and modern meeting spaces (Zoom Rooms, etc.).
Requirements
- 1–3 years of experience in IT, telecom, or AV/UC environments (preferred)
- Basic understanding of Networking (IP, DHCP, DNS)
- Basic understanding of VoIP fundamentals (SIP, RTP)
- Comfortable working on-site and client-facing
- Strong troubleshooting mindset
- Valid driver’s license (NJ travel required and some NY 1-2 times/week)
Nice To Haves
- Experience with Elevate or similar UCaaS platforms
- Exposure to Zoom Rooms or Teams Rooms
- Basic switching knowledge (VLANs, PoE)
- AV or low-voltage installation experience
Responsibilities
- Deploy and support UCaaS systems (VoIP phones, soft clients, conference room systems)
- Assist with on-site installations across NJ
- Configure users, devices, and call flows
- Troubleshoot call quality issues (latency, jitter, packet loss)
- Troubleshoot device registration / provisioning
- Troubleshoot network connectivity issues
- Support Moves/Adds/Changes (MACDs)
- Assist with MTR & Zoom Room setups and testing
- Work directly with clients during installs and support calls
- Document work performed and follow internal standards
Benefits
- Training and certification opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
