Jr. Service Router Automation Engineer
About The Position
This role independently performs technical tasks with moderate guidance, applying professional judgment to analyze information, solve problems, and deliver effective solutions in accordance with established policies. It involves designing, developing, testing, and maintaining integrated hardware and software products, including planning customer-driven technical requirements and managing controlled production releases. The position resolves customer trouble tickets by diagnosing complex hardware and software issues and recommending or implementing corrective actions. It also defines and manages product evolutions through documentation, change control, and coordination with suppliers and customers, while maintaining quality standards and supporting process improvements. Additionally, the role maintains deep technical knowledge, provides training and informal guidance to junior team members, and supports rapid problem restoration through structured SW Care and emergency-handling processes.
Requirements
- Ability to perform technical tasks with moderate guidance.
- Professional judgment to analyze information, solve problems, and deliver effective solutions.
- Ability to design, develop, test, and maintain integrated hardware and software products.
- Ability to plan customer-driven technical requirements.
- Ability to manage controlled production releases.
- Ability to resolve customer trouble tickets by diagnosing complex hardware and software issues and recommending or implementing corrective actions.
- Ability to define and manage product evolutions through documentation, change control, and coordination with suppliers and customers.
- Ability to maintain quality standards and support process improvements.
- Deep technical knowledge.
- Ability to provide training and informal guidance to junior team members.
- Ability to support rapid problem restoration through structured SW Care and emergency-handling processes.
Responsibilities
- Designing, developing, testing, and maintaining integrated hardware and software products.
- Planning customer-driven technical requirements.
- Managing controlled production releases.
- Resolving customer trouble tickets by diagnosing complex hardware and software issues and recommending or implementing corrective actions.
- Defining and managing product evolutions through documentation, change control, and coordination with suppliers and customers.
- Maintaining quality standards and supporting process improvements.
- Maintaining deep technical knowledge.
- Providing training and informal guidance to junior team members.
- Supporting rapid problem restoration through structured SW Care and emergency-handling processes.
Benefits
- Corporate Retirement Savings Plan
- Health and dental benefits
- Short-term disability, and long-term disability
- Life insurance, and AD&D – Company paid 2x base pay
- Optional or Supplemental life and AD&D insurance (Employee/Spouse/Child)
- Paid time off for holidays and Vacation
- Employee Stock Purchase Plan
- Tuition Assistance Plan
- Adoption assistance
- Employee Assistance Program/Work Life Resource Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
