Customer Service Router

Ryder Supply Chain Solutions•City of Industry, CA

9d•$19 - $21•Onsite

About The Position

We are immediately hiring a Customer Service Router in City of Industry, CA for our Supply Chain Solutions division. Apply here today to speak with a Recruiter about the position and perks of joining our Ryder Ever Better Team. Ryder E-Commerce (formerly Whiplash) is the nation’s leading provider of omnichannel and e-commerce distribution solutions at the point of entry and into the domestic supply chain. We specialize in end-to-end national logistics services, extensive value-added warehousing services, and integrated omnichannel and e-commerce fulfillment. We are creative problem solvers for established and emerging brands. Our omnichannel distribution network delivers speed, flexibility, and cost savings. A full suite of 3PL fulfillment services ensures the successful shipment of your goods across multiple channels. We ship more than 500 million units each year for the nation’s largest manufacturers, retailers, and e-commerce businesses.

Requirements

H.S. diploma/GED required
Three (3) years or more in a Customer Service role or equivalent required
One (1) year or more in related Client Account Specialization preferred
Basic math skills beginner required
Proficient in Microsoft Office products Microsoft Office (Access, Excel, Word, Power Point, and Outlook) advanced required

Nice To Haves

Strong verbal and written communication skills
Demonstrates problem solving skills
Ability to simultaneously handle multiple priorities
Demonstrates time management and priority setting skills
Ability to read and/or listen and understand information and ideas communicated
Basic math skills beginner required
Proficient in Microsoft Office products Microsoft Office (Access, Excel, Word, Power Point, and Outlook) advanced required

Responsibilities

Build and maintain a strong working relationship with assigned client(s).
Respond timely to all inquiries from assigned client(s) via email and/or phone
Prepare, update and develop client jeopardy orders reports. Publish report internally daily and ensure internal departments are reviewing the report and providing solutions for the jeopardy orders
Act as the subject matter expert for assigned client(s) by knowing and understanding SOP’s and client expectations.
Provide support to other departments and field locations in regard to assigned client(s).
Identify and analyze trends and patters of RLM operational issues that are causing the jeopardy issues.
Provide direction, support and information to internal departments to resolve client issues
Manage VIP orders or requests from assigned client(s) to ensure orders are delivered according to client expectations
Lead and/or participate in daily, weekly and/or monthly service calls with assigned client(s).
Lead internal conference calls, if necessary, to discuss service metrics and areas of opportunity with assigned client(s)
Work client specific reports including open order reports, return reports and EMC reports
Provide direction to Customer Service Representative assisting assigned client(s)
Implement continuous improvement initiatives to improve service for assigned client(s)
Participate in daily operational calls and provide updates to field operations about assigned client(s).
Participate in meetings and presentations specific to assigned client(s)
Performs other duties as assigned.

Benefits

Medical
Dental
Vision Benefits start at 30 Days
401 (K) Savings Plan with a company match
Discounted employee stock purchase options
Quality employee discounts that actually save you money on tools, cars, appliances, travel and more
All major holidays paid
Paid time off within your first year
Up to 12 weeks paid maternity leave
comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.