Jr. Order Management Specialist

MGA Entertainment, Inc.•Los Angeles, CA

9d•$23 - $26

About The Position

The Junior Order Management Specialist supports the accurate and timely processing of customer orders, from order receipt through release to Distribution Center Operations. This is an entry-level position. Training is provided on D365, EDI processing, customer requirements, and Order Management procedures, with responsibility increasing as experience is gained.

Requirements

High school diploma or equivalent required; college coursework or degree preferred.
Office, administrative, customer service, or data entry experience preferred.
ERP, EDI, or order management experience is a plus.
Strong attention to detail and accuracy.
Organized, with the ability to manage multiple priorities in a fast-paced environment.
Clear written and verbal communication.
Follows established procedures and recognizes when to escalate.
Basic analytical and problem-solving skills.
Works effectively independently and as part of a team.
Proficient with Microsoft Office, particularly Excel and Outlook.
Willingness to learn Microsoft Dynamics 365 and other business systems.

Nice To Haves

college coursework or degree preferred
Office, administrative, customer service, or data entry experience preferred
ERP, EDI, or order management experience is a plus

Responsibilities

Enter EDI and manual customer orders in D365 following established procedures.
Verify orders for items, quantities, pricing, case packs, ship dates, and cancel dates.
Enter manual orders within 24 hours of receipt.
Check inventory availability and flag potential shortages to Order Management and Supply Planning.
Prepare orders at least 60 days ahead of the ship date, and earlier when inventory allows.
Release orders to Distribution Center Operations once requirements are met, no later than seven business days before the ship date.
Do not release an order after the customer cancel date.
Support customer-requested ship date and quantity changes following established procedures.
Monitor assigned orders and follow up on outstanding information or issues.
Research and resolve EDI exceptions that prevent orders from entering D365.
Maintain Customer and Item Cross References.
Update Ship-To addresses and other routine order-related master data.
Escalate EDI or system issues that cannot be resolved through established procedures.
Assist with maintaining approved Customer Trade Agreements.
Process customer returns following established procedures, confirming approval before entry.
Provide the return number to the account and the warehouse, and track the return to completion.
Prepare routine reports, including Open Order, Invoice, Fill Rate, Cancelled Order, and Customer Order Status.
Provide order status and shipment tracking information as requested.
Work with Sales, Supply Planning, Allocation, Distribution Center Operations, Finance, Transportation, and IT/EDI Support.
Communicate shortages, delays, and other customer-impacting issues to the appropriate team member.
Maintain accurate order records and supporting documentation.
Perform other Order Management duties as assigned.