Jr. Network Technician - Bilingual (English/Korean)
About The Position
WOONGJIN, Inc. is seeking a proactive Jr. Network Technician to provide first-level support for network incidents during the night shift. This role involves proactive network monitoring, collaborating with Network Engineers and Cable Technicians for incident prevention and service restoration, and performing basic troubleshooting. The technician will escalate issues to the network team within SLA, maintain communication until resolution, and assist with network equipment configuration and replacement under guidance. Responsibilities also include participating as a buddy check for network engineers during night change windows, providing occasional extended hours support during high project seasons and site maintenance days, responding to incidents within SLA, following SOPs, creating reports, updating management systems, and communicating effectively with team members and management. A daily pass-down report is also required.
Requirements
- High School diploma or equivalent required.
- 3+ years of Network Help Desk or Network Technician experience
- Cisco Certified Technician (CCT) certification or Cisco Certified Network Associate (CCNA) or Comp TIA A+ certification.
- Some experience with VLANs, Subnetting, IP addresses, Ethernet cables, fiber optic cables, SSH, telnet, traceroute, optical transceivers, hubs, switches.
- Due to required SLA, must live within 1 hour from north Austin, TX.
- Proficient in Word, Excel, Power Point, Visio.
- Ability to work well within a team and mentoring other network technicians.
- Strong sense of responsibility.
- Able to occasionally lift equipment up to 40lb.
- Able to occasionally wear a complete cleanroom smock inside an electronic semiconductor facility.
Nice To Haves
- CCNA certification or 3 years of experience in a network technician role.
- Associate’s degree or higher.
- Experience with switch configuration, IP subnetting, network troubleshooting
- Bilingual Korean
Responsibilities
- Proactive network monitoring and first level of support to network incidents for night shift.
- Proactively work with Network Engineers and Cable Technicians on network incident prevention and service restoration.
- Basic troubleshooting, escalation to network team within SLA, keeping up with communication until resolution.
- Network equipment configuration, and replacement of faulty network equipment under Network Team’s guidance.
- Participate as a buddy check for network engineers during night change windows.
- Provide occasional extended hours support during high projects season, and during site maintenance day.
- Respond to incidents within SLA.
- Follow SOPs, create reports as requested, update management systems, and effectively communicate with team members and management.
- Creation of daily pass down report.
Benefits
- Medical Insurance
- Vision Insurance
- Dental Insurance
- 401(k)
- Paid Sick hours
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
