Jr. Network Administrator/Watch Stander (Day Shift)

Soft Tech ConsultingAlexandria, VA
Onsite

About The Position

Soft Tech Consulting is seeking a highly capable Jr. Network Administrator/Watch Stander (Day) for an existing government client. The place of performance is in Alexandria, VA. The shift is from 7 AM to 4 PM, Tuesday through Saturday. This role requires a SECRET CLEARANCE and is 100% ONSITE.

Requirements

  • Two current IT certifications such as CompTIA A+, CCNA, Network+, etc. (Required).
  • Minimum 2 yrs. of Tier1/Tier2 server support experience to include network, security, and peripheral devices.
  • At least two years of general hands-on experience in a PC/network helpdesk or technical support environment.
  • Must have experience with troubleshooting a Microsoft Windows Infrastructure to include Server OS 2012/2019, Desktop OS 10/11.
  • Must have a strong background with Microsoft Active Directory to include Users and Computes and Sites and Services.
  • Must have experience utilizing remote support tools such as Dame Ware, RDP and RemotelyAnyware.
  • At least one year of network and application support experience.
  • At least two years’ experience supervising small technical teams.
  • Have a good IT base to draw upon and be able and willing to learn new applications and related hardware devices under general supervision.
  • Strong written and communication skills.
  • Able to work independently with little to no oversight.
  • UNITED STATES CITIZEN
  • REQUIRES SECRET CLEARANCE

Nice To Haves

  • A degree in the field of computer science or a related discipline is preferred.
  • Experience using and supporting IBM Maximo/Computerized Maintenance Management Systems (CMMS) application software is a plus.
  • Working knowledge of technical security systems such as CCTV, alarms, and access control is highly desired.

Responsibilities

  • Manage daily updates to the ticketing tracking tool.
  • Coordinate and analysis of operations support weekly action reports.
  • Prioritize and assign new work orders/tickets to operations support engineers within one hour of STAC notification (during business hours), personally follow-up on any urgent action.
  • Monitor and evaluate network and systems health through SolarWinds and other diagnostic tools; initiate remediation efforts and coordinate with engineering teams to resolve issues proactively.
  • Conduct Tier I/Tier II technical diagnostics of networks, including server resets (Citrix), SNMPc, pinging servers, user accounts, TAVEE reports, etc.
  • Support senior watch stander, provides statistical reporting data on post communications links as required.
  • Maintain a log and track metrics on network outages.
  • Maintain up-to-date IP list on NAS with shortcut to desktop of each terminal (print PDF report from post database).
  • Daily management of the NOC- take action for any technical issues, maintain cleanliness, organization (documentation), operation and monitor the logbook.
  • Ensure all tickets are acted on promptly, effectively and completed promptly.
  • Under direction from the system administrator, image and configure workstations.
  • Maintain the operations support duty roster.
  • Other related duties as assigned.

Benefits

  • Medical
  • Dental
  • Vision
  • 401K
  • Short Term Disability
  • Long Term Disability
  • Life Insurance
  • PTO
  • Paid Holidays

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What This Job Offers

Job Type

Full-time

Career Level

Entry Level

Education Level

Associate degree

Number of Employees

11-50 employees

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