Jr. Network Administrator/Watch Stander (Day Shift)

Soft Tech Consulting•Alexandria, VA

1d•Onsite

About The Position

Soft Tech Consulting is seeking a highly capable Jr. Network Administrator/Watch Stander (Day) for an existing government client. The place of performance is in Alexandria, VA. The shift is from 7 AM to 4 PM, Tuesday through Saturday. This role requires a SECRET CLEARANCE and is 100% ONSITE.

Requirements

Two current IT certifications such as CompTIA A+, CCNA, Network+, etc. (Required).
Minimum 2 yrs. of Tier1/Tier2 server support experience to include network, security, and peripheral devices.
At least two years of general hands-on experience in a PC/network helpdesk or technical support environment.
Must have experience with troubleshooting a Microsoft Windows Infrastructure to include Server OS 2012/2019, Desktop OS 10/11.
Must have a strong background with Microsoft Active Directory to include Users and Computes and Sites and Services.
Must have experience utilizing remote support tools such as Dame Ware, RDP and RemotelyAnyware.
At least one year of network and application support experience.
At least two years’ experience supervising small technical teams.
Have a good IT base to draw upon and be able and willing to learn new applications and related hardware devices under general supervision.
Strong written and communication skills.
Able to work independently with little to no oversight.
UNITED STATES CITIZEN
REQUIRES SECRET CLEARANCE

Nice To Haves

A degree in the field of computer science or a related discipline is preferred.
Experience using and supporting IBM Maximo/Computerized Maintenance Management Systems (CMMS) application software is a plus.
Working knowledge of technical security systems such as CCTV, alarms, and access control is highly desired.

Responsibilities

Manage daily updates to the ticketing tracking tool.
Coordinate and analysis of operations support weekly action reports.
Prioritize and assign new work orders/tickets to operations support engineers within one hour of STAC notification (during business hours), personally follow-up on any urgent action.
Monitor and evaluate network and systems health through SolarWinds and other diagnostic tools; initiate remediation efforts and coordinate with engineering teams to resolve issues proactively.
Conduct Tier I/Tier II technical diagnostics of networks, including server resets (Citrix), SNMPc, pinging servers, user accounts, TAVEE reports, etc.
Support senior watch stander, provides statistical reporting data on post communications links as required.
Maintain a log and track metrics on network outages.
Maintain up-to-date IP list on NAS with shortcut to desktop of each terminal (print PDF report from post database).
Daily management of the NOC- take action for any technical issues, maintain cleanliness, organization (documentation), operation and monitor the logbook.
Ensure all tickets are acted on promptly, effectively and completed promptly.
Under direction from the system administrator, image and configure workstations.
Maintain the operations support duty roster.
Other related duties as assigned.