Jr. Infra (Hardware) Technician

SBT Global•Taylor, TX

6d•Onsite

About The Position

A Datacenter Semiconductor Infrastructure Technician is responsible for installing, maintaining, and troubleshooting the physical hardware, power, and cooling systems that support 24/7 Production Data Center environments. This role involves monitoring and operating infrastructure and equipment health, supporting Tier 1 requests, and performing hardware diagnostics and replacements. The technician will also manage asset inventory, collaborate with engineering teams, and ensure adherence to security protocols and data center standards.

Requirements

Experience working in 24/7 Production or mission-critical data centers
Experience with Atlassian ticketing system (Jira) or similar
Strong understanding of server, storage, and networking hardware
Dell/HP/Oracle servers, DellEMC/NetApp/Hitachi/Pure/Brocade SAN/Cisco SAN Storage devices, Oracle Exadata Appliances, Smart PDUs (Legrand is a plus)
Familiarity with basic operating system installation practice
Experience working in data center or mission-critical environments preferred
Demonstrates experience with proper escalation procedures for environmental, power and equipment issues
Linux, Windows, Storage, Network certification preferred
Capability to lift and handle equipment weighing up to 50 pounds and move between different onsite locations at reasonable pace
Ability to work in confined spaces or at heights as required
Experiences on iDRAC, iLO, BMC (Baseboard Management Controllers)
Ability to maintain clean work areas and provide methods of improvement to areas.
Flexibility to work different shift with prior authorization

Nice To Haves

Legrand is a plus (for Smart PDUs)

Responsibilities

Infrastructure and Equipment health monitoring and operation in Data Centers and site IDF/Telecommunication Rooms based on given SOP (standard Operation Procedures)
Support Tier 1 asks from OS Level
Rack, stack, install, configure, decommission, and replace servers and storage systems
Perform hardware diagnostics and component-level replacements (drives, memory, power supplies, NICs)
Ensure equipment is received, stored, documented, tracked, installed, readied for use, properly offboarded at the time of decommissioned according to data center standards and best practices utilizing provided DCIM tools.
Diagnose and resolve hardware, operating system, application, and network connectivity issues
Maintain accurate asset inventory records and system documentation supporting the full life-cycle of hardware within the provided DCIM
Collaborate with engineer teams to ensure integration of infrastructure in Datacenter and DCIM
Perform periodic Datacenter facility monitoring and visual checkups for environment, power and devices maintained in supported spaces as defined by SOP
Create, maintain and update SOPs related to your role.
Perform all tasks following all security protocols in place for Samsung Austin Semiconductor.
Maintain all supported Data Centers, site IDF/Telecommunication Rooms and Storage spaces in terms of safety, cleanliness and organization
Knowledge on power, cabling, low voltage, generator, cooling related facility
Experience with creation and tracking to completion for Service Requests related to the maintained Data Center/Rooms internally and maintained infrastructure equipment (Cabinets/PDUs/Sensors) with external vendors.
Ability to schedule and provide escort of approved visitors to above mentioned areas for maintenance and vendor troubleshooting and maintenance where needed