Jr. Escrow Officer / Office Administrator

Title Financial Corp•Billings, MT

4h•Onsite

About The Position

Flying S Title and Escrow, a subsidiary of Title Financial Corporation (TFC), is seeking a Jr. Escrow Officer / Office Administrator to join their team in Billings, MT. TFC, a family-owned company since 1905, focuses on employee growth and development. This role involves managing escrow files from receipt to completion, including construction, basic commercial, and residential accounts. The position also assists with more complex transactions, handles curative matters and title exceptions, and ensures smooth closings through effective communication and management of all transaction stages. Pre- and post-closing tasks require significant phone and personal interaction. The role reports to the Vice President / County Manager.

Requirements

Four years’ experience, including experience as an Escrow Officer, Escrow Assistant, or other related experience.
Passion for working with people, customer service oriented, and ability to create meaningful relationships.
Excellent Sales and marketing skills.
Very organized with attention to detail and proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Ability to prioritize tasks and to notify others when assistance is needed.
Ability to function well in a high-paced environment.
Basic to advanced computer skills, including Google Suite or related software, and ability to learn new programs.
Must be at least 18 years of age.
Must have a valid driver’s license.
A High School diploma or equivalent is required.
Must have a producer license or have the ability to receive one within 90 days of starting (MT only).
Must have a Notary or receive one within 90 days of starting.
Strong verbal and written communication skills.
Excellent interpersonal and customer service abilities.
Strong organizational skills with close attention to detail.
Ability to manage time, meet deadlines, and multitask effectively.
Ability to work independently and as part of a team.
Basic analytical and problem-solving skills.
Willingness to learn and take direction from senior staff.
Ability to handle sensitive and confidential information appropriately.
Comfortable in a fast-paced, deadline-driven environment.
Proficient computer skills include basic navigation, the ability to learn new programs, and experience with Microsoft Office Suite, or related software.
Ability to operate a company or personal vehicle for business purposes.

Nice To Haves

If you do not meet the full requirements and are interested a Jr. Escrow Officer or Escrow Assistant position may be considered for the right candidate wanting to learn and grow.

Responsibilities

Manage escrow files from the date of receipt through the date of completion.
Administer construction escrow accounts and basic commercial and residential accounts.
Assist in preparing more complex escrow transactions when needed.
Handle curative matters and title exceptions to be cleared.
May have the authority to waive exceptions.
Conduct all stages of the transaction to the satisfaction of all parties involved.
Perform pre- and post-closing tasks requiring extensive phone and personal contact.
Answer and direct incoming phone calls.
Greet and assist visitors in a professional and courteous manner.
Manage incoming and outgoing mail, scanning, filing, and document organization.
Perform general clerical duties, including filing, copying, scanning, and basic data entry.
Maintain office supplies and support general office organization and operations.
Assist with billing and invoicing for title insurance, escrow closings, and related services.
Support escrow staff and office operations with administrative tasks as needed.
Operate a company or personal vehicle for company errands, training, or business purposes as required.
Adhere to company policies, procedures, and industry regulations.
Maintain accurate records and handle confidential information with discretion.
Communicate professionally with customers and coworkers by phone, email, and in person.
Adapt to evolving responsibilities and procedures with a positive attitude.
Perform other related duties as assigned.