Jr. Deskside Support Specialist

DMI•Atlanta, GA

2d•Onsite

About The Position

DMI, LLC is seeking a Jr. Deskside Support Specialist to join their team. This role involves providing Level 2 IT support for hardware and software issues on desktops, laptops, and peripherals, documenting incidents and resolutions, supporting equipment maintenance, contributing to emergency preparedness, and assisting with IT asset inventory. The company, DMI, is a leading provider of digital services and technology solutions, focused on end-to-end managed IT services. They are recognized as a Top Workplace and are committed to delivering secure, efficient, and cost-effective solutions.

Requirements

High School Diploma
1-2 Years of Experience in Deskside Support
Must be a U.S. Citizen

Nice To Haves

ITIL Preferred

Responsibilities

Assist in providing Level 2 IT support for routine and emergency operations, addressing hardware and software issues for desktops, laptops, and peripherals.
Document incidents, troubleshooting steps, and resolutions in ServiceNow, escalating unresolved issues to senior team members.
Support equipment maintenance, including installations, upgrades, and relocations, adhering to CDC IT and property management policies.
Contribute to emergency preparedness efforts, participating in drills and on-call rotations to provide IT support during critical events.
Assist in maintaining IT asset inventory, ensuring proper documentation and accountability for CDC resources.