Deskside Support Technician
Kyndryl•Norwalk, CT
•$38,400 - $78,120•Onsite
About The Position
We are seeking a proactive and personable Deskside Support Technician to join our client’s onsite IT support team. This role is ideal for someone who thrives in face-to-face environments and enjoys solving technical issues directly with end users. Candidate must reside within 30–50 miles of one of the client’s designated cities (list below under important notes).
Requirements
- 5 years of experience in a large Enterprise environment that includes:
- Windows 11 support
- Microsoft 365 support experience
- End user network connectivity troubleshooting
- Experience with Service Now
- Solid Soft Skills – experience working with customers face to face
Nice To Haves
- Experience in a manufacturing environment is not required but preferred.
Responsibilities
- Provide Level 2 (L2) deskside support for laptops, desktops, and peripheral devices.
- Deliver hands-on, deskside support by sitting with employees to troubleshoot and resolve hardware and software issues.
- Assist with device setup, configuration, and maintenance.
- Escalate complex issues to higher-level support teams as needed.
- Maintain accurate records of support requests and resolutions.
- Ensure excellent customer service and user satisfaction in all interactions.
Benefits
- medical and dental coverage
- disability
- retirement benefits
- paid leave
- paid time off
- discretionary annual bonus program
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
