Jr Customer Success Manager

Collective Goods Holdings, Inc.

2h • $45,000 - $50,000 • Remote

About The Position

The Junior Customer Success Manager is a dynamic, relationship-driven role supporting our Customer Success team in delivering an exceptional experience to schools participating in our Book Blast program. This client-facing, support-focused position is ideal for someone who is organized, people-oriented, and eager to grow in a customer success or account management career.

Requirements

• Proven experience in customer service, administrative support, or entry-level account management.
• Exceptional communication, relationship-building, and problem-solving skills.
• Customer-oriented with a passion for going above and beyond to meet client needs.
• Positive, proactive, and enthusiastic about helping others succeed.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Friendly, professional, and proactive attitude.
• Comfortable supporting multiple projects and priorities simultaneously.
• Passion for books, education, and creating positive experiences for clients.
• Comfortable working independently in a remote environment.

Responsibilities

• Support Customer Success Managers by helping schools throughout their Book Blast journey, from onboarding to event completion.
• Assist with follow-ups, scheduling, and routine client communications to ensure schools feel supported and informed.
• Maintain accurate and detailed records of client accounts, communications, and outcomes.
• Help gather client feedback, testimonials, and referrals to support program growth.
• Assist with coordination of events, materials, and schedules for Book Blast launches.
• Support team members with presenting to schools, meeting preparation, and follow-ups.
• Identify opportunities to streamline processes and help make customer experiences smoother.
• Support communication campaigns to help drive engagement and participation.
• Assist with light research or preparation for client meetings.
• Serve as the primary point of contact for schools during peak weeks and throughout the season as needed.
• Build and nurture strong, long-term relationships with school leaders through personalized outreach and proactive problem-solving.
• Implement retention strategies based on Never Lose a Customer Again principles to maximize renewals and engagement.
• Participate in ongoing training and coaching to deepen knowledge of customer success best practices, sales techniques, and program details.
• Encourage and gather testimonials, referrals, and client advocacy to grow the Books Are Fun network.
• Leverage client satisfaction to build a network of advocates for Books Are Fun.

Benefits

• 401(k)
• Dental insurance
• Vision insurance
• Health insurance
• Flexible Spending Account/Health Savings Account
• Supplemental benefits (critical illness, accident, & hospital indemnity)
• Employee assistance program
• Internet stipend
• Company paid life insurance + buy-up option
• Company paid short-term & long-term disability insurance
• 13 paid holidays throughout the year
• Paid Time Off
• Paid Volunteer Time Off
• Work from home
• Cultural connections such as our Quarterly Book Club

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed