Customer Success Manager

SageNet's Corporate Career Center • Marietta, GA

1d • Hybrid

About The Position

As a Customer Success Manager, Satellite Services, you will serve as a trusted point of contact for customers throughout their relationship with SageNet. You will help coordinate customer needs from initial conversations and quoting through contracting, implementation, ongoing service, renewals, and account growth. In addition to supporting the ongoing success of your customer portfolio, you'll help coordinate quotes, contracts, renewals, implementation activities, and service changes while identifying opportunities to grow customer relationships and deliver additional value. This role is ideal for someone who enjoys helping customers, keeping details organized, and working across teams to ensure commitments are fulfilled. You will support existing customer accounts, assist with qualified opportunities provided by SageNet, and help customers receive continued value from their satellite services. Deep satellite knowledge is not required on day one. We are looking for someone who is curious, conscientious, relationship-focused, and excited to learn.

Requirements

• Bachelor's degree in Business, Communications, Marketing, Technology, or a related field, or an equivalent combination of education and experience
• 0 to 5 years of professional experience in customer success, account management, account coordination, sales support, client services, customer service, business development, or another customer-facing role.
• Recent graduates with relevant internships, coursework, or transferable experience are encouraged to apply
• Strong customer service, communication, and relationship-building skills
• Strong organizational skills with the ability to manage multiple priorities and deliver exceptional customer service
• Demonstrated initiative, attention to detail, and willingness to learn new technologies and business processes
• Proficiency with Microsoft Office applications.

Nice To Haves

• Experience supporting B2B customers, commercial accounts, or technology-related services.
• Experience with quoting, proposals, contracts, statements of work, purchase orders, billing, renewals, or order coordination.
• Experience using Salesforce or another customer relationship management platform.
• Experience collaborating with Engineering, Operations, Service Delivery, Finance, or other cross-functional teams.
• Knowledge of satellite communications, including GEO, LEO, VSAT, Ku Band, Ka Band, Starlink, or related connectivity solutions.
• Experience in telecommunications, managed services, networking, technology, or another service-based environment.

Responsibilities

• Serve as the primary point of contact for assigned Satellite Services customers, building trusted relationships and delivering an exceptional customer experience.
• Support customers throughout onboarding, implementation, ongoing service, renewals, and account growth.
• Maintain regular communication with customers to understand their business needs, answer questions, and ensure they receive maximum value from SageNet's services.
• Partner with Engineering, Operations, Service Delivery, Finance, and Support to coordinate customer requests, resolve issues, and ensure successful service delivery.
• Conduct regular customer check ins and gather feedback to strengthen relationships and identify opportunities for improvement.
• Support existing customer accounts and qualified opportunities by coordinating quotes, proposals, statements of work, contracts, purchase orders, and renewals.
• Track implementations, service changes, and customer requests to ensure projects are completed accurately and on time.
• Identify opportunities to expand customer relationships through additional services and solutions that align with customer needs.
• Maintain accurate customer information, account activity, and opportunities within Salesforce and other SageNet systems.
• Continuously learn SageNet's satellite solutions, processes, and systems while looking for ways to improve the customer experience.

Benefits

• SageNet is committed to a skills-first approach when it comes to hiring. As such, we value merit, qualifications, and business needs when making employment decisions.
• SageNet will provide reasonable accommodations for qualified individuals with disabilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level