Journeyman Service Desk Technician (TS/SCI Required)

Akima, LLC•Fort Benning, GA

7d•Onsite

About The Position

Compass Point is seeking a Journeyman Service Desk Technician to support USSOCOM as part of an enterprise IT Service Management (ITSM) process serving USSOCOM locations across several networks and mission-critical applications. The role requires an active DoD Top Secret clearance with SCI eligibility, DoW 8140 certifications, and education or demonstrated experience and training in networks and applications specific to the SIE/USSOCOM enterprise, IT service management, ITIL, and related domains. The successful candidate can work autonomously, exercise independent judgment to resolve complex technical issues without oversight, and recommend innovative ways to improve SIE ITSM. Excellent verbal and written communication skills are required. The position is on-site and contingent upon contract award and funding; selected applicants cannot begin work until funding is confirmed. Veterans are encouraged to apply. Compass Point is an Alaska Native Corporation and an Akima company. It provides federal IT services and supports its Alaska Native shareholder communities. Employees work in an environment that values innovation and diversity and have access to comprehensive benefits, competitive pay, growth opportunities, and retirement options.

Requirements

Current Top Secret clearance with SCI eligibility.
Maintain DoW 8140-411 Basic through continuing education requirements or recertification.
Bachelor's degree in a STEM field; relevant experience may substitute for education.
3–5 years of experience.
Education, demonstrated experience, or training in networks and applications specific to the SIE/USSOCOM enterprise, IT service management, ITIL, and relevant domains.
Ability to work autonomously and exercise independent judgment to resolve complex technical issues without oversight.
Excellent verbal and written communication skills.

Nice To Haves

Veterans are encouraged to apply.

Responsibilities

Provide technical support and administration for enterprise email platforms, user account provisioning, standardized desktop software suites, and government applications using tools such as Remedy, MECM, VMware, ESXi, and NetApp ONTAP.
Diagnose and remediate hardware and software issues on end-user systems; execute software deployments and system imaging; and administer access controls for shared file systems.
Act as a liaison for initiating, monitoring, and facilitating resolution of end-user incident management processes.
Collaborate with cross-functional IT teams to coordinate Incident Reports and Service Requests, ensuring documentation, escalation alignment, and resolution tracking follow established service management protocols.
Support local registration authority functions.
Provide updates on IT incidents, changes, and projects, escalating issues to senior IT teams or vendors as needed.