Journeyman Lift Truck Service Technician

Total Industries • Fresno, CA

5d • Hybrid

About The Position

This is a union-represented position affiliated with the International Association of Machinists and Aerospace Workers AFL-CIO, District Lodge 190. Upon hiring, you will become part of the union within 30 days, with wages and benefits established through the CBA negotiation process. Your starting wage will be based on relevant skills and experience, and you will be placed on a development plan with wage increases every six months based on success. Opportunities for advancement to Toyota Certified Service Technician (after six months), Bronze certified technician (after 18 months), and further certification levels are available, leading to journeyman status within a few years. The role involves diagnosing and repairing mechanical, electronic, gas/diesel, and hydraulic material handling equipment under the direction of a Service Advisor. Technicians are expected to identify and document additional safety, mechanical, and other repair needs, communicating these to the customer for approval before proceeding. Time tracking for accurate billing of 8-hour workdays is required, along with close collaboration with the Service Advisor to manage lost time or overtime and provide job progress updates.

Requirements

• 7+ years of experience as a Forklift Mechanic/Technician
• Minimum Toyota Certified classification
• High School diploma or equivalent
• Excellent written and verbal English communication skills
• Ability to work safely under pressure, take general directions and use good judgement when working independently
• Ability to work both independently and collaboratively
• Ability to shift priorities and manage multiple tasks in a fast-paced environment
• Ability to act in a way that is consistent with our values
• Basic knowledge of computer and ability to type information and take photos with a mobile device
• Ability to drive a motor vehicle and other industrial equipment if necessary to travel to customer site(s) and test equipment
• Clear Background, Drug screen and DMV report

Nice To Haves

• ASE certifications
• Master Certified Technician (non-Toyota considered)
• Technical school certificate of completion

Responsibilities

• Troubleshoot, repair, and maintain mechanical, electronic, gas/diesel and hydraulic systems on new, used and/or rental Industrial Forklifts, Aerial equipment, industrial cleaning equipment and utility vehicles/ golf carts.
• Test equipment after repair or assembly to ensure proper performance and compliance with manufacturers' specifications.
• Determine if additional parts are needed to complete the repair or as a follow-up to preventive maintenance service and order necessary parts.
• Add any additional repair work and time to the work order before closing.
• Complete work orders daily, to maintain a clean “Work in Progress” report.
• Return warranty parts within 48hrs of warranty repair.
• Ensure parts are tagged and labeled for accurate identification.
• Notify customer to “Red Tag” equipment if it is not safe to use.
• Advise Customer of the safety issue(s) and obtain signature as acknowledgement that they are aware of safety issue(s).
• Notify Service Advisor.
• Complete Pre-Delivery Inspections on new equipment as assigned.
• Check and review work order for clarity, detail, and completeness prior to presenting to the customer for signature.
• Ensure customer understands what was done and what is next for every job, communicating in person, via text or email per customer preference/agreement.
• Regularly use personal protective equipment in the performance of each job.
• Tracks parts inventory in service vehicle.
• Re-order parts as needed to keep vehicle stocked.
• Keep van or assigned shop bay clean, organized, and ASEC compliant always.
• If assigned a company vehicle, proactively stay on top of vehicle maintenance items.
• Stay updated on current Toyota product(s) via on-line training, and any other information/ materials provided.
• Attend all regularly scheduled service and safety meetings and complete assigned safety training on time.
• Drive in accordance with established DMV and TMH driving rules and regulations, always being courteous.
• Follow environmental and safety regulations, immediately reporting potential hazards that may cause injury to your supervisor.
• Follow written policies and procedures in the company IIPP Program and Employee Handbook.
• Willingly accept other duties, responsibilities and/or special projects as directed by management.

Benefits

• Wages and benefits established through the CBA negotiation process
• Wage increase every six-months based on success
• Opportunity to continue to progress to additional certification levels earning more pay at each step

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED