Journeyman Field Office Technician

MANTECH • Albuquerque, NM

1d • Onsite

About The Position

Shape the future of defense with MANTECH! Join a team dedicated to safeguarding our nation through advanced tech and innovative solutions. Since 1968, we’ve been a trusted partner to the Department of Defense, delivering cutting-edge projects that make a real impact. Dive into exciting opportunities in Cybersecurity, IT, Data Analytics and more. Propel your career forward and be part of something extraordinary. Your journey starts now—protect and innovate with MANTECH!

MANTECH seeks a motivated, career and customer-oriented Journeyman Field Office Technician to join our team in New Mexico.

Be a part of an agile team to provide the U.S Army Corps of Engineers (USACE) OCIO/G-6 with agile, innovative, customer focused, and cost-effective integrated enterprise IT support services in support of the USACE vision of engineering solutions for the Nation’s toughest challenges.

Requirements

• Bachelor’s degree in IT, Computer Science, or related field; or an Associate degree with 2+ years of relevant experience; or 4+ years of relevant experience.
• Possess 4+ years of experience in IT and/or field/user support roles with progressively responsible experience.
• Excellent technical knowledge of hardware, software, and network troubleshooting, and experience with IT equipment setup and maintenance.
• Proficiency in remote support tools and ticketing systems with a willingness to travel extensively for field missions.
• Ability to maintain an 8140 IAT Level II certification and remain current with industry trends in network engineering and data security.
• Experience creating, maintaining, and communicating technical documentation for complex information technology systems.
• Must be a U.S citizen with an active Secret clearance prior to starting this position.

Nice To Haves

• Relevant certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator.
• Familiarity with the USACE IT environment, regulatory requirements, and primary compliance automation tools.

Responsibilities

• Providing on-site technical support and assistance by deploying to CASTLE-NET program field offices for IT infrastructure and end-user device wellness checks.
• Conducting network performance evaluations, checking conference room equipment, and supporting end-user devices to ensure compliance with USACE IT policies.
• Assisting with IT equipment disposal training and supporting onsite personnel with IT issue ticketing and documentation.
• Delivering world-class IT services and responsive, dependable customer support to exceed the expectations of USACE IT end-users.
• Delivering vital solutions and strengthening the IT foundation with secure, innovative, and modernized technological solutions.
• Working with all stakeholders to ensure complete and functioning systems that meet all mission requirements

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level