JOURNEYMAN ET-TELEPHONE MAINT

MARTA•Atlanta, GA

10d•Onsite

About The Position

Responsible for the predictive and preventive maintenance of Marta’s communication infrastructure equipment, telephone instruments, telephone and network wiring, public address systems and other related systems and equipment. Prepares all required maintenance reports, work orders, and labor time entry in accordance with Facilities Maintenance departmental protocol and Communications, Computer & Faregate Branch requirements. Performs software changes and equipment modifications to improve operating efficiency. Performs maintenance on the Solus and IP-7 Consoles, effectively utilizes FaSuite systems. Provides excellent customer service responding to complaints from customers (internal and external) within two days.

Requirements

High school diploma or equivalent.
Completion of a technical training program.
Five (5) years of experience as a Technician at the Journeyman level.
Minimum of 3 years of experience on enterprise-class telephone systems.
Skilled in the use of tools, machines, and diagnostic test equipment required to troubleshoot and maintain electronic/electrical systems and equipment.
External hires will complete a minimum of six months at the apprentice level.
Must have an Unrestricted Low Voltage License.
Must possess a valid State of Georgia issued driver's license.
Maximum of one (1) moving violation, with a maximum of three (3) points on Motor Vehicle Report (MVR) within a 24-month period.
No DUI violations allowed.
Must be able to pass a Drug & Alcohol Program screening.

Nice To Haves

Subspecialty in Fiber Optics: Three years of directly related work experience or Fiber Optic Association (FOA) certification, and repair of all telecommunications and enterprise network systems. Familiarity with standard concepts, practices, and procedures of fiber optic repair and maintenance.
Subspecialty in Multi Media: Three years of directly related work experience, equivalent certification or degree in a directly associated field of study. Familiarity with standard concepts, practices, and procedures of audio visual engineering.

Responsibilities

Performs predictive and preventive maintenance of communication infrastructure equipment, telephone instruments, telephone and network wiring, public address systems, and other related systems and equipment.
Prepares all required maintenance reports, work orders, and labor time entry.
Performs software changes and equipment modifications to improve operating efficiency.
Performs maintenance on the Solus and IP-7 Consoles.
Utilizes FaSuite systems.
Responds to customer complaints within two days.