Journeyman Computer User Support Specialist

TekSynap•Nellis AFB, NV

2d•Onsite

About The Position

We are seeking a Journeyman Computer User Support Specialist to join our team supporting the United States Air Force, 53rd Wing at Nellis AFB, NV. TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation. By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration.

Requirements

Top Secret Clearance with SCI Eligibility
Must meet position and certification requirements outlined in DoD Directive 8570.01-M for Information Assurance Technician Level I or Information Assurance Manager I within 6 months of the date of hire.
Minimum of three to five (3 - 5) years of experience in information technology or a related field
BS degree in Computer Science, Information Technology or equivalent experience preferred
Prior performance in roles such as System, Network Administrator or Information Technology/Assurance Specialists
Eligibility for access to Special Access Program Information
Willingness to submit to a Counterintelligence polygraph
US Citizen
Active TS with SCI eligibility

Responsibilities

Provides support to end users on a variety of issues.
Identifies, researches, and resolves technical problems.
Responds to telephone calls, email and personnel requests for technical support.
Documents, tracks, and monitors the problem to ensure a timely resolution.
Software installation and support of commercial software and related upgrades
Update solutions database with applicable resolutions
Problem solving, hardware/software installation and configuration based on computing standards, and client support for all network and desktop
Monitors and enforces all IT policies and procedures
Assist with setting up new users in IDAM and multiple level security LDAP profiles
Installs and configures computers, monitors, network infrastructure and peripherals such as printers, scanners, and related hardware
Maintains, upgrades and repairs PCs/laptops and Window desktop applications for all systems.