Computer User Support Specialist

GC&E Systems Group • Chicago, IL

8d • Onsite

About The Position

GC&E Systems is seeking a Computer User Support Specialist-SME who will be responsible for providing first-level technical support and assistance to users within the CASTLE-NET program by responding to and resolving IT-related issues and handling service requests. Ensures customer satisfaction and compliance with CASTLE-NET and USACE IT policies and best practices.

Requirements

• SECRET Clearance with T3 Investigation

Responsibilities

• Execute end-to-end infrastructure installations, from hardware deployment and cabling to post-install validation and production readiness
• Manage system lifecycle processes including initial configuration and decommissioning, ensuring compliance with security policies across 12+ servers
• Remediate critical security vulnerabilities, achieving 90% reduction in high-risk findings within 60 days
• Manage Active Directory user provisioning, group memberships, and security access controls integrated with Okta identity platform
• Implement automated PowerShell scripts integrated with the ServiceNow API, reducing manual administrative tasks.

Benefits

• paid holidays
• vacation
• sick time
• medical
• dental
• vision
• flexible spending account
• LTD & STD
• company paid life insurance
• 401(k)
• tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed