Computer User Support Specialist

Seneca Holdings•Fayetteville, NC

9h•Onsite

About The Position

Western Door Federal, part of the Seneca Nation Group (SNG) portfolio, is seeking a Computer User Support Specialist to support a contract at Womack Army Medical Center (WAMC) in Fort Liberty, North Carolina. This role involves providing on-site support for the current desktop Microsoft Operating System and other software used by the Defense Health Agency (DHA) or Government offices. The specialist will be responsible for the day-to-day management and support of the WAMC desktop computing environment.

Requirements

U.S. citizenship or ability to obtain citizenship.
Ability to pass a government background investigation.
Current with desktop Microsoft Operating System and other software used within DOD or Government offices.
At least two (2) years of experience in troubleshooting and repairing both hardware and software-related issues.
Complex and progressive experience in a Microsoft computer support environment.
Experience in a Microsoft customer service and support environment in a large critical environment.
Experienced in workstation maintenance and support.
Experienced in troubleshooting and repairing the standard set of peripherals for a workstation in an enterprise medical environment.
Familiar with both cell and smartphone configuration and operations.
Familiar with configuration procedures and troubleshooting of mobile pagers and other remote communications devices.
Ability to demonstrate high standards of customer support and produce high customer satisfaction.
Meet the requirements for an IAT Level II position as defined in DOD 8570-01-M.

Responsibilities

Document all solutions in a resolution database (EMTS).
Install and troubleshoot Microsoft Operating System Software and office automation software.
Install, configure, and troubleshoot common Network Protocols (TCP/IP, wireless).
Install, troubleshoot, and perform repairs for microcomputers, terminals, mobile devices, peripherals, and software.
Identify and resolve problems with automation hardware, software, systems, and peripherals using remote tools or on-site support.
Install and configure workstation components such as network cards, sound cards, modems, video cards, printers, scanners, FAXs, and other software and peripherals.
Monitor, troubleshoot, and resolve operational and software problems with network and stand-alone printers.
Perform inventory and equipment tracking tasks when deploying new or refurbished equipment.
Copy and verify all stored data and files to new equipment.
Configure and connect peripherals to new equipment and verify functionality.
Wipe data and files from old equipment according to AR 25-2 or disposal guidelines.
Maintain a current inventory of all equipment.
Ensure entire systems are operational after repairs, testing in standalone and network modes.
Document serial numbers of replaced components and follow equipment tracking procedures.
Enter and update service request information and solutions in EMTS.
Follow Army Regulation (AR) 25-2 for purging data on equipment.
Provide Tier II technical and security customer service and support for In and Out processing.
Provide computer systems security support functions.
Set up and maintain Active Directory account restrictions and user rights.
Ensure password controls and procedures are followed.
Create user accounts, allocate drive space, and establish drive connections.
Acknowledge assigned trouble tickets within 24 hours and update ticket status.