Administrative Assistant - Operations Team

SERVPRO Team Cuthbertson • Ooltewah, TN

1d

About The Position

The position of Job File Coordinator is our title for this administrative role that focuses their talents on the operational side of the business. Are you a proactive professional who thrives in a dynamic, fast-paced environment? Do you have a passion for driving efficiency, supporting teams, and delivering exceptional customer experiences? As a Job File Coordinator you’ll be at the heart of our operations and ensuring smooth office processes and effective project administration. In this role, you will collaborate closely with key stakeholders to ensure seamless project execution, achieve financial objectives, and maintain high levels of customer satisfaction. You’ll lead and develop our office team, managing a wide range of responsibilities including recruitment, training, performance management, and project coordination. We are seeking an organized and detail-oriented professional who excels in communication and problem-solving. If you are passionate about fostering a productive work environment and driving team success, this is the ideal opportunity for you.

Requirements

• High school diploma or GED required.
• Experience with administrative support, preferably in an office environment.
• Superb customer service, verbal and written communication skills.
• Working knowledge of current business software technologies is required.
• Ability to successfully complete a background check, drug screen, and clean driving record; subject to applicable law.

Nice To Haves

• Associate’s degree in a related field is preferred.
• Experience in the commercial cleaning, restoration, or insurance industry is desired.

Responsibilities

• Monitor job file status to ensure accuracy in all job file documentation daily.
• Communicate daily with production crews to ensure all required documentation is captured on site at point of task.
• Create/review estimate based on scope and photos from production crew.
• Maintain an accurate work in progress board for all active leads and projects.
• Monitor and ensure all client requirements are followed.
• Maintain internal and external communications with all stakeholders.
• Review timestamps and other datapoints to reflect accurate reporting and KPMs.

Benefits

• Competitive compensation, with overtime, and bonus potential.
• Promotion opportunities through defined learning paths, training, and professional development.
• Paid vacation and sick time, 9 paid holidays.
• 401(k).
• Medical, dental, vision and workplace insurance benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees