Job File Coordinator

Servpro•Lakewood, NJ

13d•$55,000 - $72,000•Onsite

About The Position

Servpro of Lakewood East is hiring a Job File Coordinator! Benefits Competitive compensation Superior benefits Career progression Professional development And more! The Project Coordinator will work as a liaison for the customer to identify project requirements and specifications as well as administer and organize projects and support teammates. If you are self-motivated, organized and have outstanding customer service skills, you could thrive in this environment! Picture yourself here fulfilling your potential. At SERVPRO ® , you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO ® career opportunities near you is easy! We look forward to hearing from you. All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

Requirements

High school diploma/GED (preferred)
At least 1 year of customer service and/or office-related experience
Ability to multitask and to remain detail orientated
Must be knowledgeable in relevant computer applications proficient in xactiomate

Responsibilities

Audit & Compliance: Review all job files (photos, notes, and moisture readings) to ensure they meet SERVPRO corporate and insurance program standards.
Project Tracking: Monitor the "Work-in-Progress" (WIP) board to ensure jobs are moving through the pipeline from initial call to final invoice.
Estimating Support: Assist Project Managers in drafting preliminary estimates using Xactimate and proprietary SERVPRO software.
Communication: Act as a primary point of contact for insurance adjusters, providing them with the documentation they need to approve claims.
Customer Service: Provide empathetic updates to homeowners and business owners during their restoration journey.