Job File Coordinator

Servpro•Lakewood, NJ

13d•$55,000 - $72,000•Onsite

About The Position

Servpro of Lakewood East is hiring a Job File Coordinator! Benefits Competitive compensation Superior benefits Career progression Professional development And more! The Project Coordinator will work as a liaison for the customer to identify project requirements and specifications as well as administer and organize projects and support teammates. If you are self-motivated, organized and have outstanding customer service skills, you could thrive in this environment!

Requirements

High school diploma/GED (preferred)
At least 1 year of customer service and/or office-related experience
Ability to multitask and to remain detail orientated
Must be knowledgeable in relevant computer applications proficient in xactiomate

Responsibilities

Review all job files (photos, notes, and moisture readings) to ensure they meet SERVPRO corporate and insurance program standards.
Monitor the "Work-in-Progress" (WIP) board to ensure jobs are moving through the pipeline from initial call to final invoice.
Assist Project Managers in drafting preliminary estimates using Xactimate and proprietary SERVPRO software.
Act as a primary point of contact for insurance adjusters, providing them with the documentation they need to approve claims.
Provide empathetic updates to homeowners and business owners during their restoration journey.